Dynamic Customer Service Leader with 4+ Years Experience
Resume:
Aaliyah Hines
Sanford, FL *****
************@*****.***
Professional Summary
Dynamic and results-driven professional with 4+ years of experience in customer service, sales, and team leadership. Proven track record of transforming underperforming operations into thriving businesses through exceptional communication, problem-solving, and organizational skills. Adept at streamlining processes, boosting sales, and building high-performing teams. Thrives under pressure and consistently delivers outstanding guest experiences.
Work Experience
Shift Manager
Torchy's Tacos-Altamonte Springs, FL
Present
Started as a cashier handling money and also running food and helping with guest experiences then quickly got promoted six weeks later to supervisor and I have been in this position since helping coordinate schedules, money handling, cash drops, teambuilding skills and running the restaurant even when shortstaffed
Assistant Manager / Lead Guest Service Associate
European Wax Center
May 2024 to December 2024
• Directed daily operations to ensure memorable guest experiences while achieving financial targets.
• Recruited, trained, and retained top talent to maintain service quality.
• Oversaw loss prevention, inventory control, and operational expense management.
• Delivered hands-on coaching and maintained exceptional cleanliness and compliance standards. Dynamic Beauty Supply and Hair Salon
July 2023 to May 2024
• Oversaw opening and closing procedures, cash handling, and register operations.
• Managed scheduling, coordinated meetings, and handled administrative duties.
• Created and executed marketing campaigns, managed social media platforms, and boosted online engagement.
• Provided exceptional customer service and maintained a clean, organized store environment. Host / To-Go Specialist / Server / Expo
Olive Garden
July 2021 to May 2023
• Welcomed guests and managed seating to optimize table turnover.
• Coordinated to-go orders with accuracy and efficiency, ensuring timely service.
• Assisted servers and kitchen staff by expediting food orders during high-volume shifts.
• Delivered attentive, friendly service while handling multiple roles in a fast-paced environment.
• Assistant/Lead Sales/Social Media Marketing
Skills
• Order taking
• Food service health code compliance
• Sanitizing surfaces
• Guest rapport building
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• Food allergen management
• Square (POS)
• Shopify POS
• Customer Service Excellence
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• Casual dining experience
• Leadership & Team Management
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• Food service workstation cleanliness
• Microsoft Word & Computer Proficiency
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• Food service server coordination
• Customer complaint resolution
• Answering guest questions
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• Food cold storage
• Loss Prevention & Expense Control
• Table cleanliness maintenance
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• Bar
• Restaurant reservation management
• Food & beverage industry
• Food waste disposal
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• Website Development & Editing
• Social Media & Marketing Management
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• High-volume table management
• Bussing
• Payment processing in food service
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• Sales Growth & Revenue Optimization
• Customer expectation management
• Table setting
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• Greeting customers
• Strong Communication Skills
• Cross-contamination prevention
• Clover
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• Management
• Problem Solving & Conflict Resolution
• Fine dining experience
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• Table clearing and resetting
• Thrives in Fast-Paced Environments
• Menu item upselling
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• Table turnover management
• Hand hygiene
• OpenTable
• Communication with kitchen staff
• Toast POS
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• Table assignment
• Serving
• Conflict resolution
Certifications and Licenses
Child Development Associate Certification
CPR Certification
First Aid Certification
Driver's License
Food Handler Certification
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