Customer Service Specialist and Managerial Support Expert
Resume:
Rosita Boley
I am a Customer Service Champion.
Cedar Rapids, IA 52402
*********@***.***
Professional Summary
I am a customer service champion with many years of management, restaurant, sales,customer service and manufacturing experience. I am a fast learner and willing to learn anything. I give 100 percent at all times. I love to talk with people.
Authorized to work in the US for any employer. I love working with and helping others. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
Taco Bell-Marion, IA
August 2025 to Present
Program Supervisor
REM Iowa-Davenport, IA
November 2024 to February 2025
Supervising of staff and clients in a group home setting of special needs adults Customer Service
Iowa 80 Group-Walcott, IA
May 2024 to October 2024
Assisting clients with website and catalog purchasing over the phones Customer Service Representative
Fleetworthy Solutions-Cedar Rapids, IA
October 2018 to January 2024
Work in Vehicle Safety Department. Assist Truck drivers with issues with driver logs and ELD devices. Communication is over the phone, email, as well as chat thru computer. Typing. Work closely following Federal D.O.T regulations. Coaching the drivers to make the deliveries on time without violating the hours of service. Transportation Logistics. Enter new hires. Entering paper logs. I was very popular with the drivers and managers for being so friendly and helpful. Direct Support Professional
To The Rescue-Cedar Rapids, IA
November 2017 to July 2019
Caring for people with disabilities. Helping with daily activities such as cooking, shopping, passing medications correctly and any other daily task as needed. Assistant Manager
Budget Rental-Iowa City, IA
April 2015 to September 2018
Responsibilities
Customer service renting cars and moving trucks. Answer phone, computer data entry, inventory, cleaning and detailing rental cars and passenger vans. Skills Used
Customer service, data entry, inventory
Store Manager
Casey's General Stores-Burlington, IA
October 2014 to April 2015
Responsibilities
Customer service and daily operations of store. Inventory, labor, food cost, schedule, training, hiring, following EPA and state regulations. Food service. Pharmacy Technician
Walgreens-Burlington-IA
August 2014 to April 2015
Responsibilities
Customer service, count pills, cashier, data entry, inventory, computer, fill prescriptions. Retail sales. Restaurant General Manager
Taco Bell-Burlington, IA
August 2007 to April 2014
Restaurant General Manager
Taco Bell
Burlington, IA
July 2007 to April 2014
Responsibilities Daily operations of store. Customer service. Food safety. Build sales. Training. Recruiting. Supervise 40 + employees. Labor. Profit and loss. Payroll. Schedules. Speed of service. Accomplishments Maintained great communication with team and customers. My store was ranked in the top 250 stores in the Nationwide. My store had the biggest staff and the longest retention in the franchise. Skills Used Customer service, food prep, inventory, food safety, making products for customers to eat, speed of service, cash handling, cash control, manage P&L, train employees, train managers, hire, evaluations, scheduling, attend meetings at Franchise office.
Machine Operator/Team Leader
Vista Bakery-Burlington, IA
May 1998 to July 2007
1. Responsibilities
Operating various machines in commercial bakery setting. Mixing cookie filler. Operating fork truck. Accomplishments
Team leader of a line with 20 employees
First aid responder
Skills Used
Setting up machines. Taking care of injuries Managing team members, safety, rest breaks for team, food safety and sanitation, product quality.
Education
High school diploma
Burlington Community High School-Burlington, IA
September 1984 to June 1988
Upper secondary education
Skills
• CRM software
• Customer complaint resolution
• Quality assurance
• Customer Care
• Assembly
• Analysis skills
• Presentation skills
• Sales management
• Order management system
• Machine operation
• Customer relationship management
• Personal Care
• Kitchen Management Experience
• Retail management
• Classroom experience
• Teamwork
• Growing experience
• Customer Service Champion
• Supervising experience
• Staff scheduling
• Customer relationship building
• Grocery store
• Typing
• Assistant Manager Experience
• Account management
• Microsoft Office
• CGMP
• Microsoft Access
• Customer retention
• Data management
• HR sourcing
• Conflict management
• Employee orientation
• Talent management software
• Candidate sourcing
• Payroll
• Office experience
• Data entry
• In-person customer service
• Marketing
• Sales
• Filing
• Bookkeeping
• Experience with children
• Windows
• Employee Orientation
• Compliance management
• Process improvement
• Convenience store experience
• Driving
• Management
• Fast casual experience
• DOT (Department of Transportation) regulations
• Volunteer recruitment
• Manufacturing
• Customer service
• Negotiation
• Social media management
• Retail math
• Customer support
• Order inquiry handling
• Basic math
• Procurement
• Customer communication
• Management reporting
• Cold calling
• Cash handling
• Data analytics
• Office management
• Volunteer management
• HIPAA
• Outside sales
• Pharmacy Technician Experience
• Budgeting
• POS
• Shift management
• Cost control
• Direct Support
• Team development
• Call Center
• Sanitation procedures
• Computer operation
• Human resources
• Kitchen experience
• Forecasting
• Team management
• Mentoring
• Ability to follow instructions
• Attention to detail
• Customer acquisition
• Patient interaction
• IT
• Product Development
• EDI
• Hospitality
• Strategic management
• Live chat
• Computer literacy
• Food service management
• Microsoft Powerpoint
• Accounting
• Customer inquiry handling
• Procurement management
• Front desk
• Cooking
• Cash register
• Developmental Disabilities Experience
• Protective & Security (1 year)
• Transportation management systems
• Employee relations
• Disability
• ERP systems
• Training & development
• Recruitment process management
• Restaurant management
• Customer expectation management
• Program development
• Vital signs
• Quick service & fast food restaurant
• Technical support
• 5S
• Clerical experience
• Phone etiquette
• Purchasing
• High volume recruitment
• Inventory management
• Manufacturing (10+ years)
• Math
• Schedule management
• Project management
• Labor Cost Analysis
• Telecommunication
• Recruiting
• Food preparation
• Profit & loss
• Phone communication
• Operating systems
• Merchandising
• Order entry
• Continuous improvement
• Computer skills
• Shift Management
• Microsoft Excel
• Guest services
• Travel planning
• Financial management
• Warehouse experience
• Administrative experience
• Customer Support
• Written communication
• Cross-functional communication
• POS systems
• Dealership experience
• Manufacturing facility
• Time management
• Writing skills
• Word processing
• Food safety management
• Food Safety Certified
• Workers' compensation
• Direct Care
• Working with people with developmental disabilities
• Restaurant experience
• CSR
• Quality control
• Employee evaluation
• Beverage sales
• Food production
• Problem solving
• Food service
• Microsoft Word
• Supervisor
• Product management
• Retail sales
• Detailing
• Door-to-door
• Inventory control
• Call center experience
• Program management
• GMP
• Email customer support
• Call center agent experience
• Conducting sales calls
• Providing product information
• Phone customer support
• Communication skills
• Outbound calling
• Problem-solving
• Home & community care
• Multitasking
• Overseeing training
• Leadership
• Retail Sales
• Accounts payable
• Host/hostess experience
• Order fulfillment
• Food safety
• Social media (candidate sourcing)
• Handling customer inquiries
• Working with people with disabilities
• Supervisor experience
• Food processing
• Accounts receivable
• Manufacturing company experience
• Interviewing
• Logistics
• Pricing
• Microsoft Outlook
• Business Development
• Profit and loss analysis
• Profit & Loss statement
• Food service inventory management
• Onboarding process management
• Cleaning Experience
• Store Management Experience
• Kitchen management
• Client interaction via phone calls
• Call center
• Organizational skills
• Production planning
• Training
Certifications and Licenses
First Aid Certification
Present
CPR / Defibrillator
Present
Food Handler Certification
Driver's License
Food Safety Certification
ServSafe
Forklift Certification
Non-CDL Class C
CPR Certification
Forklift Certification Trainer
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