HR Operations and Payroll Specialist
Resume:
HR and Operations professional with robust experience in payroll, talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective HR strategies. Adaptable and dependable, ready to support changing organizational needs.
August 2017 HR Generalist / Operations
To October 2025 Kelly Services
Managed remote work responsibilities since 2019, leveraging technology to enhance team efficiency and engagement.
Oversaw payroll administration for 55 clients (600 employees) each week, streamlining processes to enhance efficiency and client satisfaction.
Analyzed DSO metrics and developed action plans to enhance accounts receivable performance and minimize delays in payment.
Sourced relevant information and generated detailed weekly reports tailored to client needs.
Performed comprehensive multi-state payroll and recruiting.
Created standardized workflows to ensure consistent and efficient daily operations.
Acted as primary liaison to address client needs and enhance service delivery.
Coordinated comprehensive onboarding programs for new hire
W4 and I9 completion in addition to E-Verify functions.
Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes.
Achieved timely billing and invoicing through effective management of financial processes. Enhanced accuracy of billing records, resulting in improved cash flow. Optimized invoicing procedures to minimize errors and expedite payment cycles.
Analyzed and rectified payroll and billing issues to support timely employee compensation and client invoicing.
Administered employee database management to ensure data accuracy and accessibility.
Conducted training sessions to enhance employees' skills.
Maintain social media posts and advertising for new roles.
Achieved successful candidate placements through thorough interview evaluations and assessments.
Handle terminations and counseling of employees
Create and maintain a strong employer relationship with temporary and direct hire associates, reinforcing the employer – associate relationship and their commitment to the client.
Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
Collaborated with cross-functional teams to achieve organizational objectives through strategic HR and Operations planning.
Prepared detailed reports on key HR metrics for senior leadership’s review, facilitating informed decision-making related to human resources operations strategy adjustments.
Implementation of new client payroll and billing services.
Streamlined HR processes for increased efficiency by 20%.
Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Improved office efficiency by effectively managing internal communications and correspondence
February 2014 Sr. Recruiter – South Alabama
To May 2017 Onin Staffing
Recruit for all temporary and direct hire employees for the South Alabama Region.
Comprehensive interviews conducted to assess candidate qualifications and align them with suitable job placements.
Led full-cycle recruitment processes, aligning talent acquisition strategies with organizational goals.
Coordinated comprehensive onboarding programs for new hires to enhance employee engagement and retention.
Represented Onin Staffing at community events, fostering relationships and addressing workforce needs within the area.
Oversaw operations of permanent and temporary employees to ensure optimal performance.
Supported regional manager in operational oversight and strategic planning.
Facilitated comprehensive training programs for new staff members.
Managed electronic payroll processes to streamline payroll operations and enhance efficiency.
Oversaw social media strategy for multiple office locations. Led initiatives to enhance recruitment visibility on digital platforms. Cultivated brand engagement through effective online communication.
Managed planning and implementation of job fairs in South Alabama and Georgia, enhancing community engagement and workforce development.
February 2013 Manager
To February 2014 Mightymen Temporary Services
(Company closed)
Managed office staff to enhance productivity and ensure efficient workflow.
Directed temporary staff to enhance operational efficiency and maintain workflow continuity.
Evaluated job applicants through interviews and assigned them to appropriate positions based on qualifications.
Achieved successful employee transitions through effective termination management and counseling. Enhanced employee satisfaction by addressing concerns and providing necessary support during challenging times. Improved organizational culture by implementing best practices in employee relations and support.
Acted as primary liaison to address client needs and enhance service delivery.
Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers to drive repeat business.
Managed comprehensive client and employee database to support operational efficiency and data integrity.
Managed onboarding processes, including background investigations and drug screens.
October 1997 Manager
To February 2013 TempForce / Smart Staffing Solutions
Oversaw management of up to 500 temporary and permanent staff members.
Acted as primary liaison for over 200 companies, facilitating client needs and enhancing service delivery.
Conducted interviews and screened applicants to identify qualified candidates.
Conducted thorough work reference and background checks to support informed hiring decisions.
Coordinated comprehensive onboarding programs to enhance employee integration.
Achieved timely resolution of workers’ compensation claims, enhancing employee satisfaction. Improved claims processing efficiency through effective collaboration with cross-functional teams. Fostered a supportive environment for employees navigating the claims process.
Oversaw employee evaluation processes to enhance team performance. Led counseling initiatives to improve employee engagement and productivity. Managed termination procedures to ensure compliance with organizational standards.
Administered disciplinary measures to uphold workplace standards and maintain a respectful environment.
Administered employee database management to ensure accurate and up-to-date records.
Compiled comprehensive office reports to enhance operational efficiency.
Assisted in managing sales processes and collections activities. Supported team members in achieving sales targets and maintaining customer relationships. Contributed to the organization of collection efforts to ensure timely payments.
Supported employee engagement initiatives to enhance workplace morale and retention rates. Assisted in resolving employee concerns to foster a positive work environment. Collaborated with teams to implement retention strategies that promote job satisfaction.
Database management
Assisted in processing employee insurance claims efficiently. Supported team in maintaining accurate insurance records. Facilitated communication between employees and insurance providers.
Managed payroll operations, overseeing timely and accurate processing for all employees. Led initiatives to streamline payroll processes, enhancing efficiency and accuracy.
Developed and enforced policies and procedures to ensure compliance and streamline processes.
Implemented process improvements that enhanced workflow and reduced downtime.
Trained and mentored new staff in operational procedures and best practices.
Developed training materials that improved onboarding processes for temporary staff.
Accomplished multiple tasks within established timeframes.
Controlled costs to keep business operating within budget and increase profits.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
References:
Available upon request.
Marsha Keahey
Address:
1776 Renfroe Road
Talladega, AL 35160
Phone:
Email:
*********@*****.***
Key Skills:
Communication
Ability to work under pressure
Decision making
Time management
Self-motivation
Conflict resolution
Leadership
Adaptability
Teamwork
Software Programs Microsoft Word, Excel, Outlook, Power Point, Google Workspace,
HRIS & CRM Systems: Fieldglass, Beeline, Wand, IQN, Simple VMS, My Track, VNDLY, Quick Books, Elevate, Bullhorn, Power BI, People Soft, Workforce, Workday, Kronos and Salesforce
Education:
Arab High School
Diploma
Jeff State
Accounting
Work Experience
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