Customer Service Specialist with Call Center Experience
Resume:
Edith Marie Mallet
( Independent Contractor) Customer Service
Dayton, TX 77535
E-Mail ********@*********.***
Skills
Strong English
Grammar/Customer
Service/Telephone Skills &
Manners/Excellent Typing
Skills/Computer and Internet
Skills/Excellent Communication
& Documentation Skills/Call
Center Skill/Data Entry
Skills/Knowledge of Microsoft
Marketing/Inbound &
Outbound Sales
1
2
3
Professional Experience
Alorica
2016-2023 Customer service representative Dominion Gas Worked as Call Center Independent Contractor working Inbound Outbound Sales. Work for Dominion gas assisting with billing and payment issues. Scheduling appointments for customer re -connections. I work for HSN as a customer service representative assisting customers orders Work also included assisting with shipping returns and labels.
LiveOps Call Center ( Independent Contractor) Customer Service 2002- 2023
Inbound Outbound Sales Professional. Independent contractor for Progressive insurance SBA Seibels insurance High Respond placing orders for as seen on tv infomercials. Assigned to Public Partnership. Time sheet verification Inbound Outbound Sales Professional Order Entry and Direct Respond Calls. Assigned to Public Partnership. Time sheet verification and new enrollment. Work AAA Roadside Assistance and Sales Pro 2 Team and Motoring Club enrollment. Allstate Customers Entering Claims.
Proficient in multi-channel contact center software ensure adherence to government regulations and client specification. Work Progressive auto claims and National General claims.
Blue Cross Blue shield - Houston TX 2001-2002
Customer Service Representative
Duties include training on Software Blue Chip Processing Medicare and non Medicare Claims. Certificate in Medical Terminology Guide 5
members and providers with their health care needs and explaining how to find a doctor via telephone calls and Selling products. Updating members information in the computer system.
Harris County Engineer Dept Operation Clerk -Houston TX 1998- 2000 Data Entry of Civil Site Plans to be sent over to Watershed Coordinator for review. Set Appointment with Engineers and Contractors for permits. Receive money for impact fees for developing property. Issue Driveway permits and Building permits. Typing violation letters and entering data on violation packages. Set appointment for inspectors and prepare files for court.
Sysco Foods-Houston TX 1998-1999
Billing Clerk
Sort Bills to be mailed to Distributors add new accounts charges prices in computer. Reconcile bills amounts. Update computer with checks to be posted for the amounts.
Correctional Officer (Te close Certified 1992-1998 Liberty, TX Correctional Corp of America
Assigned to Master Control typing bonds setting arraignments for court receive and post inmate funds in computer answer incoming calls work booking inmates in and out the facility Proof reading judgments and disposition to be entered in computer. (936) Sprint -Houston TX 1985-1990
Operation Coordinator
Work as Data Base Operator on system 400
Education
Dayton High School Dayton, TX
Graduated High School 1969
Prairie View A&M College
Major- Elementary Education
4
Contact this candidate