Dedicated Customer Service & Ops Professional

NATALIE WOODS

** ****** ****** *****: 603-***-****

Concord, NH 03301 Email: *************@*****.***

Customer Service Professional

A highly skilled and versatile management professional with experience providing exceptional customer care in nonprofit and for-profit sectors. Expertise in building and managing client relationships to drive business and meet service needs. Adept in all aspects of staffing, from recruiting and interviewing, to hiring and training, and ongoing development. Strong business and marketing skills used to forecast gains and establish accounts. Exceptional communicator with the ability to collaborate across functions and with all levels of stakeholders to achieve goals.

Areas of Expertise

Training & Development

Customer Service

Sales & Marketing

Mentoring

Reporting

Database Management

Purchasing & Procurement

Research & Analysis

Consulting

Problem Solving

Budget Oversight

Product Development

Key Skills Assessment

Client Care – Committed to using exceptional communications, relationship building, and analytical skills to drive service and ensure that both consumer needs and organizational goals are accomplished.

Forecasting – Use research and analysis to forecast favorable outcomes and determine the best strategies for reaching those outcomes.

Professional Experience

MERCHANTS AUTOMOTIVE GROUP (REMOTE), Hooksett, NH Nov 2021-Current

Maintenance Administrator

Invoice reconciliation and processing for Accounts Payable, adhering to company procedures and daily processing goals.

Purchase order closure and transactional billing to our clients

Process correcting entries for accurate billing to our clients.

Research disputes for unauthorized services and request replacement invoices.

BOYS AND GIRLS CLUB OF CENTRAL NEW HAMPSHIRE, Concord, NH May 2019-May 2021

Membership Coordinator

Processed all summer, after school, and early education applications for 26 NH locations, complying with state regulations.

Communicate with internal employees and parents/guardians regarding missing information needed for enrollment.

Maintained/audited all member files for missing/expired paperwork including physicals/immunizations and court documents.

Provided membership reports to Directors for enrollment openings and staffing purposes.

Finance Assistant/Accounts Payable

Data entered all accounts payable invoices into accounting software and maintained vendor files.

Assign general ledger account information for all agency invoices and verify accuracy of information.

Process and mail weekly check runs, manual checks, and voids

Prepare, maintain, and create accounting documents, records, and reports accurately and within set time frames.

NH DEPARTMENT OF SAFETY/STATE POLICE, Concord, NH Jun 2016-Sept 2018

Assistant Purchaser

Negotiated costing for all non-contractual supplies requested by all internal divisions and specialty units.

Worked with outside departments to collect and prepare all necessary documentation needed to enter all purchase orders.

Tracked and dispersed all incoming purchase orders to the division.

Researched and obtained samples for new standard issue uniform and tactical gear.

CARTERS/OSH KOSH B’GOSH, Tilton, NH Aug 2011-Oct 2015

Assistant Manager

Oversee the day-to-day operations of a store that produces more than $2M in revenue.

Arrange scheduling, process payroll, and conduct performance reviews for supervisory and associate staff.

Partners with the Store Manager to onboard management trainees within the region.

Instrumental in helping the sales team to meet and exceed its quotas via effective coaching and role-playing.

HEILIND ELECTRONICS, Wilmington, MA Jun2010 – Mar2011

Contractual Inside Sales Representative

Answered queries from internal and external customers via e-mail and phone.

Collaborated with the product development and asset departments to fulfill custom parts requests and special orders.

Served as the point of contact for new and prospective clients, setting up new accounts.

Provided order entry and bill of materials, quoting for a 200+ customer base.

SIGNATURE CONSULTANTS, Woburn, MA Jan2010-June2010

Contractual Sales Administrator/Human Resources Support

Liaised with outside contractors to resolve benefits, payroll, and general inquiries.

Prepared and processed paperwork for new consultants, including conducting background checks and processing federal I-9 verifications.

Updated and enhanced the database for open positions and new consultants.

Created, maintained, and distributed weekly and monthly sales reports.

Instrumental in implementing new sales procedures by using strong research and analytical skills.

LIVING PEACE LLC, Beverly Farms, MA Sept2009 – May2010

Professional Organizer, Contractual

Manage client relations from initial consultation to the completion of each project.

Assessed each client’s needs and identified organizing systems that would help each accomplish their goals.

Used hands-on implementation to guide/teach clients through the process and achieve lasting results.

Negotiated differing needs in households with multiple members.

Successfully established sustainable organizing systems in various residential and small business environments.

CONVERSE/NIKE, Andover, MA April2008-Nov2008

Demand Planning Analyst

Established purchase order requirements suitable for DC bypass warehouses.

Partnered with the senior demand planner to forecast stock and identify needs at the color/size level by researching and analyzing orders, history, and trends.

Aided in managing inventory to control costs by identifying excess inventory and recommending styles for early price reduction programs.

Minimized the financial risk to the company by strategically adjusting product sizes/color based on demand.

Worked closely with sales and account management teams to resolve non-confirmed product and style/account issues.

Determined the proper timing and method to work through inventory before the end of the season by analyzing the margin of percentage, ANSP, and order activity.

Submitted reports analyzing SKU/Category productivity to senior-level management.

TALBOTS INC., Hingham, MA Oct2005 – Feb2008

Assistant/Associate Buyer for International Stores

Managed product development, creating the woman’s, petite sportswear and missy collections.

Conducted store layout walks-throughs for VPs, directors, and distribution teams to present merchandise for the upcoming season.

Assembled weekly reports to summarize key item recaps, best sellers, sales summary, and group recaps.

Forecasted weekly full price sales on key times by analyzing the sales history.

Presented seasonal best and worse sellers, providing evaluations of the life and average weekly sell-throughs on volume drivers, key items, and assortment styles, providing recommendations for going forward.

Assistant/Associate Buyer for US Collection (Catalog)

Tracked catalog sales according to book and provided buyers with reports and analysis.

Participated in meetings with directors to present information on best sellers and financial data.

Determined and oversaw the process of department samples, from concept to final delivery.

Arranged meetings to present photo shoot samples and styling tips to the catalog visual managers.

Education & Training

Bachelor of Arts, Management, Simmons College, Boston, MA

Contact this candidate