Strategic Client Relations & Delivery Leader

Nicholas Bailey

Otsego, MN ***** 678-***-**** ********.*********@*****.*** LinkedIn: www.linkedin.com/in/nicholas-bailey-81110a1b

Professional Summary

Dynamic professional with extensive experience managing client relationships, budgets, and cross-departmental initiatives to ensure satisfaction, retention, and loyalty. Skilled in building strong partnerships with stakeholders and decision-makers, resolving client issues quickly, and collaborating across teams to deliver seamless service. Recognized for proactive communication, consultative support, and ability to maintain accounts in good standing while meeting organizational and financial objectives.

Core Skills

Client Relationship Management (Salesforce, HubSpot)

GenAI (CoPilot, ChatGPT)

Budget Oversight & Financial Management

Cross-Departmental Collaboration & Team Alignment

Renewals & Contract Support

Stakeholder Engagement & Executive Communication

Consultative Support & Solution Alignment

Project Delivery (Waterfall, Agile, Scrum, Jira)

Customer Issue Resolution

Coaching, Mentoring & Team Collaboration

Professional Experience

Strategy Consultant

Securian Financial – Saint Paul, MN 07/2024 – 09/2025

Cultivated and managed senior-level stakeholder relationships and client relations to align business objectives with account strategy for the Strategic Technical Partnership program, ensuring continuous executive buy-in and strategic alignment.

Led cross-functional teams (Product Owners, Engineers, DevOps, Marketing, Account Executives) ensuring on-time project delivery, risk mitigation, and high client satisfaction.

Defined and documented technical requirements using tools such as excel and other tools bridging communication between business and technical teams to maintain clarity on deliverables.

Actively participated in sprint reviews and daily stand-ups, helping drive backlog prioritization and iteration planning to support continuous delivery.

Leveraged Generative AI tools (e.g., Copilot, ChatGPT) with prompt engineering techniques to streamline data analysis, automate document creation, and enhance stakeholder communication workflows.

Managed multi-million-dollar projects ($2M+ budgets), developing integrated project plans, managing resource allocation, and performing cost-benefit analyses to deliver initiatives on-time and under budget.

Delivered presentations and facilitated workshops with stakeholders, internal and external partners to uncover needs while delivering tailored solutions.

Maintained project transparency and accountability through real-time reporting dashboards and proactive status updates

Utilized process mapping and techniques to identify process bottlenecks, reduce cycle times, and implement workflow optimizations across departments.

Business Transformation Project Manager

DRIASI – Chanhassen, MN 04/2021 – 01/2024

Oversaw client engagement throughout large-scale change initiatives, ensuring seamless transitions and high satisfaction levels.

Coordinated cross-departmental efforts between operations, sales, and service teams to maintain client alignment.

Prepared detailed reports and forecasts for stakeholders to ensure goals and budgets for my projects and programs.

Negotiated contracts and collaborated with internal teams to meet evolving client needs.

Supported continuous improvement initiatives to enhance efficiency while keeping cost-effectiveness.

Implementation Project Manager

The Computer Merchant, Medtronic – Columbia Heights, MN 08/2018 – 04/2021

Managed over 100 client accounts in various deployment stages, ensuring smooth implementations and ongoing satisfaction.

Facilitated collaborations across IT, operations, and client service teams to resolve issues quickly and deliver successful deployments.

Supported renewals and ongoing service adoption through proactive engagement.

Scheduled and executed implementation plans, managing budgets, timelines, and resources for successful go-lives.

Workforce Management Analyst

DRIASI – Chanhassen, MN 10/2016 – 08/2018

Supported 17 client accounts, delivering scheduling solutions and workforce reporting tailored to client needs.

Partnered across departments to design solutions that improved staffing and remained within budget.

Provided insights and recommendations to improve service outcomes and operational efficiency.

Workforce Management Analyst

Optum Health – Eden Prairie, MN 04/2013 – 10/2016

Developed scheduling solutions and reporting to support client operations.

Conducted meetings with stakeholders to provide updates, resolve issues, and improve satisfaction.

Delivered analytics to support decision-making, performance monitoring, and budget planning.

Coordinated with multiple teams to ensure alignment between client expectations and internal capabilities.

Education & Certifications

Georgia Southern University – Statesboro, GA

Consultant's Toolkit, Harvard Division of Continuing Education, 2025

Certified Scrum Master, University of Minnesota, 2021

Certified Scrum Product Owner, University of Minnesota, 2021

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