Restaurant Operations Leader with Management Experience
Resume:
Lisa Thomas
Belleville, IL *****
*********.**@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Part Sales Manager
AutoZone-Belleville, IL
September 2025 to Present
Ensure customer satisfaction.
Assist customers with part sales.
Balance cash draws.
Close store.
Change plannograms
Server
American Cruise Lines-Guilford, CT
June 2024 to Present
Take orders. Place orders. Serve passengers. Run food. Ensure cleanliness of restaurant. Front of House Manager
Golden Corral-Alton, IL
November 2023 to Present
• Ensure cleanliness of restaurant.
• Enforce rules and regulations.
• Hire, fire, train employees.
• Monitor labor
• Delegate tasks
• Count safe and CSR cash drawers
• Enter invoices for payment.
• Make reservations for party room
Front of House Manager
Golden Corral-Alton, IL
November 2023 to Present
• Ensure cleanliness of restaurant.
• Enforce rules and regulations.
• Hire, fire, train employees.
• Monitor labor
• Delegate tasks
• Count safe and CSR cash drawers
• Enter invoices for payment.
• Make reservations for party room
General Manager
Huddle House-Mascoutah, IL
January 2023 to November 2023
• Delegate tasks and ensure they are complete.
• Count inventory.
• Place food and supplies order.
• Make schedules.
• Put in payroll.
• Control food cost and labor.
General Manager
Huddle House-Mascoutah, IL
January 2023 to November 2023
• Delegate tasks and ensure they are complete.
• Count inventory.
• Place food and supplies order.
• Make schedules.
• Put in payroll.
• Control food cost and labor.
General Manager
Baileys Restaurants-St. Louis, MO
February 2022 to January 2023
I am managing the restaurant. I place orders and delegate tasks. I interview, hire, and train employees. Schedule employees. Control labor and food cost.
General Manager
Baileys Restaurants-St. Louis, MO
February 2022 to January 2023
I am managing the restaurant. I place orders and delegate tasks. I interview, hire, and train employees. Schedule employees. Control labor and food cost.
Cook
Camp Green-Tuxedo, NC
May 2021 to August 2021
• Prepare meals for campers
• Ensure salad bar items are on the bar
• Manage distribution of food
• Assist with meal prep
Cook
Camp Green Cove-Tuxedo, NC
May 2021 to August 2021
• Prepare meals for campers
• Ensure salad bar items are on the bar
• Manage distribution of food
• Assist with meal prep
Server
EDWINS-Cleveland, OH
August 2015 to August 2018
• Six months of extensive programming teaching
• Front of House, Back of House, and Hospitality Management Skills • Ability to work any station in a fine dining restaurant •
• Impeccable customer service skills, ability to help others in a proficient way Server
EDWINS-Cleveland, OH
August 2015 to August 2018
• Six months of extensive programming teaching
• Front of House, Back of House, and Hospitality Management Skills • Ability to work any station in a fine dining restaurant •
• Impeccable customer service skills, ability to help others in a proficient way Shift Manager
Taco Bell-Cleveland, OH
June 2014 to May 2015
• Ensured customer service satisfaction
• Handled customer and employee complaint's
• Opened and closed sore
• Balanced cash drawers
• Ensured great food quality
• Ensured food cost control
Shift Manager
Taco Bell-Cleveland, OH
June 2014 to May 2015
• Ensured customer service satisfaction
• Handled customer and employee complaint's
• Opened and closed sore
• Balanced cash drawers
• Ensured great food quality
• Ensured food cost control
Cook
IHOP-Cleveland, OH
November 2013 to June 2014
• Prepared orders per customer specifications
• Kept kitchen prepped and ordered to ensure successful service
• Kept kitchen clean per Serv Safe
Specifications
Cook
IHOP-Cleveland, OH
November 2013 to June 2014
• Prepared orders per customer specifications
• Kept kitchen prepped and ordered to ensure successful service
• Kept kitchen clean per Serv Safe
Specifications
Cook
Golden Corral Corporation-Cleveland, OH
June 2013 to November 2013
• Ensured that buffet was adequately stocked and cold food was removed promptly
• Kitchen Prep
• Ensured that everything was prepared per company's specifications Cook
Golden Corral Corporation-Cleveland, OH
June 2013 to November 2013
• Ensured that buffet was adequately stocked and cold food was removed promptly
• Kitchen Prep
• Ensured that everything was prepared per company's specifications Supervisor0
Chartwells-Ladue-MO
August 2011 to May 2013
• Helped to plan, prep, and create menus for special events
• Ensured that supplies were packed and utilized per customers visions
• Ensured that the events ran smoothly and professionally Supervisor0
Chartwells-Ladue, MO
August 2011 to May 2013
• Helped to plan, prep, and create menus for special events
• Ensured that supplies were packed and utilized per customers visions
• Ensured that the events ran smoothly and professionally Cook
St Louis Job Corps-St. Louis, MO
July 2007 to February 2010
• Assisted with preparing scratch made menu
• Ensured that customers got orders fast and accurately
• Prepared menu that would work well with fast paced bar setting and clientele
• Counted inventory made delivery order for shipment Cook
St Louis Job Corps-St. Louis, MO
July 2007 to February 2010
• Assisted with preparing scratch made menu
• Ensured that customers got orders fast and accurately
• Prepared menu that would work well with fast paced bar setting and clientele
• Counted inventory made delivery order for shipment Bartender/Server/Cook
Jesse's Lounge-East-St. Louis, MO
June 2007 to February 2010
• Finalized sales
• Prepared drinks
• Cooked food
• Waited tables
• Took food and drink orders
Bartender/Server/Cook
Jesse's Lounge-East Saint Louis, IL
June 2007 to February 2010
• Finalized sales
• Prepared drinks
• Cooked food
• Waited tables
• Took food and drink orders
Shift Manager/Acting Manager
Pizza Hut-Belleville, IL
November 1995 to July 1997
• in charge of scheduling, productivity, daily store numbers, and store detailing
• Ensured customer orders were accurate and cooked within a reasonable time-frame
• In charge of customer concerns and employee relations Shift Manager/Acting Manager
Pizza Hut-Belleville, IL
November 1995 to July 1997
• in charge of scheduling, productivity, daily store numbers, and store detailing
• Ensured customer orders were accurate and cooked within a reasonable time-frame
• In charge of customer concerns and employee relations Teller
MAGNA BANK-Cahokia Heights, IL
August 1994 to November 1994
• Finalized transactions, cashed checks, deposited money into accounts.
• Wired money, faxed documents, processed accounts for account management
• Balanced paperwork and draw.
• Worked inside and drive-thru
Teller
MAGNA BANK-Cahokia, IL
August 1994 to November 1994
• Finalized transactions, cashed checks, deposited money into accounts.
• Wired money, faxed documents, processed accounts for account management
• Balanced paperwork and draw.
• Worked inside and drive-thru
Education
General (Diploma)
East St Louis Senior High School-East Saint Louis, IL August 1986 to May 2016
Cullinary Arts (Certificate)
Edwins Leadership and Restaurant Program-Cleveland, OH August 2015 to February 2016
Trade school
Culinary Arts (Associate's degree)
Some college
Skills
• Recruitment agencies
• Conference training method
• Marketing
• Events management
• Hotel restaurant experience
• Mechanical knowledge
• Public relations
• Interviewing
• Sales
• Sanitation
• POS
• Computer skills
• Cleaning
• 10 key typing
• Communication skills
• Profit and loss analysis
• Food safety management
• Cash handling
• Pet Grooming
• Stakeholder management
• Contracts
• Cleaning Experience
• Microsoft Word
• Team motivation (leadership skill)
• Shift management
• Banking
• Hand tools
• Cafeteria experience
• Financial performance measurement
• Special education
• Attention to detail
• Quality control
• Order fulfillment
• Inventory management
• Event marketing
• Event accessibility planning
• Conflict resolution
• Wedding planning
• Pricing
• Internal recruiting
• Profit & loss
• Vendor management
• Auto service management
• Clerical experience
• Training
• B2B
• Job board recruitment
• Fast casual experience
• On-the-job training (training delivery method)
• FDA regulations
• Dancing
• Time Management
• Camp
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (More than 50 sessions)
• Bussing
• Bartending
• Restaurant experience
• Strategic planning
• 10 key calculator
• Managing hospitality teams
• Kitchen experience
• Hospitality
• Team development
• Guest services
• Leadership
• Internal hiring
• Performance management
• Busser
• Talent acquisition
• Retail sales
• OSHA
• Management
• Computer operation
• Banquet Experience
• Team leadership
• Formal training programs
• Quick service & fast food restaurant
• Private chef experience
• Job shadowing (employee development activity)
• Networking event recruitment
• Time management
• Customer relationship building
• OpenTable
• Experience working with students
• Human resources
• Teaching
• Public health
• Financial analysis
• Schedule management
• Mentoring
• Organizational skills
• Customer relationship management
• Phone etiquette
• Print advertising
• Store management
• Typing
• Conference planning
• Event guest experience design
• Meal Preparation
• Social media (candidate sourcing)
• Guest Services
• Equine Experience
• Kitchen Management Experience
• Self-directed learning
• Cost control
• Employee engagement
• Volunteer : Welfare for work program Gateway/ Belleville Volunteer clerical worker: Filed paperwork, answered phones (sent to correct extension), assigned appointments, canceled appointments, Pre called for appointments gave direction to offices, copied and stapled paperwork. School assistant office worker: Copied and faxed paperwork, answered phones, ran errands, signed visitors in and out, called students over intercom to report to a destination, assisted in decorating bulletin boards.
• Labor cost analysis
• Budgeting
• Word processing
• Relationship management
• Restaurant Experience
• Forecasting
• Event Planning
• POS systems
• Customer satisfaction surveys
• Caring for horses
• Filing
• Recruiting
• Cold calling
• Hospitality Management
• Customer service
• Nightclub
• Microsoft Excel
• Food service management - Food service management experience (More than 20 years)
• Complaint handling
• Bar
• Spirits experience
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Cross-selling
• Fine dining experience
• Car wash
• Referrals (candidate sourcing)
• Classroom experience
• Micros POS
• Cash reconciliation
• Corporate event planning
• Computer literacy
• Food & beverage industry
• Role-playing (training delivery method)
• Host/hostess experience
• Kitchen management
• Upselling
• Financial management
• Hotel experience
• Host/Hostess
• Team management
• Business development
• Microsoft Outlook
• Restaurant management
• Catering
• Office experience
• Salesforce
• Driving
• Casual dining experience
• Food production
• Inventory control
• Animal Care
• Staff scheduling
• Multitasking
• Fundraising
• Order entry
• Cooking
• Sales management
• Delegation
• Windows
• Grilling
• Cocktail experience
• Food Preparation
• Outbound calling
• Ability to follow instructions
• Buffet experience
• Food service inventory management
• Coaching
• Pet Care
• Cash register
• Caregiving
• Payroll
• Serving
• Training & development
• Conflict management
• Wine knowledge
• Administrative experience
Awards
Employee of the month
September 2017
Certifications and Licenses
FOH and Cook Certification
Present
Fine dinning FOH certified
BOH certified
Driver's License
ServSafe Food Handler Certification
April 2023 to April 2028
Food Safety Certification
Food Handler Certification
ServSafe
Groups
Girl Scouts of America
May 1981 to August 1984
Day camp
• Learned survival skills
• Learned first aid
• Learned respect and responsibility
Horseback riding camp
• Learned to care for horses: groomed, tacted, exercised, and feed the horses.
• Learned survival skills
• Learned campfire songs
• Learned respect and responsibility
Contact this candidate