Community-Focused Case Management Professional
Resume:
Johnstown, PA *****
*********@*****.***
Mackenzie T. PersioPROFESSIONAL SUMMARY
Hardworking and kind individual seeking to contribute to a team-oriented environment with a focus on personal growth and development. Eager to learn new skills while maintaining composure in high-pressure situations and collaborating effectively to achieve shared goals.
EXPERIENCE
Cambria County Children and Youth Services, Johnstown PA – Caseworker
March 2025 - PRESENT
●Conducted home visits to assess child safety, investigate reports of abuse or neglect, and determine appropriate interventions.
●Developed and implemented individualized family service plans to address risk factors and support reunification or alternative placement.
●Coordinated with community agencies to connect families to resources such as mental health services, substance abuse treatment, and housing assistance.
●Prepared detailed case documentation and reports; provided testimony and recommendations in juvenile court proceedings.
Goodwill Industries of the Southern Alleghenies, Johnstown PA – Reintegration Specialist (Mission Services)
August 2024 - March 2025
●Develop personalized reintegration and career plans based on the client’s goals and needs while also providing minimal casework.
●Link clients to supportive services such as housing assistance, transportation, mental health counseling, or substance abuse programs.
●Help clients identify suitable job opportunities that align with their skills, experience, and interests, assist clients in creating resumes, filling out job applications, and preparing for interviews.
●Build partnerships with community organizations, training centers, and employers to expand available resources for clients.
Applebees, Johnstown PA — Waitress
July 2021 - July 2024
●Maintained a positive and interactive experience and atmosphere for guests.
●Worked with a variety of staff members to ensure meals were received by guests in a timely manner, and made sure guests felt comfortable asking for assistance.
●Maintained extensive knowledge of food and drink menus to educate guests.
●Helped make sure the restaurant maintained a clean environment for guests and the work team.
Bayada Home Health Care, Blairsville/Indiana PA- Home Health Aide
August 2023 - February 2024
●Provided in-direct home care to patients in accordance with individualized care plans
●Assisted patients with multiple types of chronic diagnosis.
●Demonstrated knowledge of home health care services by performing routine duties such as light housekeeping and changing bed liners.
●Ensured proper efficiency of treatments through monitoring of treatment regimens.
Dunkin’ Donuts, Indiana PA— Crew Member
August 2022 - April 2023
●Maintained superior customer service including operating a cash register, drive-thru, great communication with customers, food and drink preparation, stocking items, cleanliness and proper hygiene.
●Knowledge and memorization of specialty or limited time items.
●Followed food safety procedures according to company policies and health sanitation regulations.
●Ensured customers have a positive and uplifting experience.
EDUCATION
Indiana University of Pennsylvania
2019-2024, Indiana PA
BA in Psychology & Criminology
Conemaugh Township Area School District
2015-2019, Davidsville PA
High School Diploma
Forest Hills School District
2008-2014, Sidman PA
SKILLS
Microsoft Word Customer Service Google Zoom Safety Protocols
Verbal Communication Compassionate Reliable Understanding
Email Communication Patient Care Conflict Resolution
Multitasking Teamwork Creativity Emotional Support Fast-typer Case Management Phone Calls
Confidentiality Remote Work Tech-Savvy
OTHER EXPERIENCE AND INTERESTS
Camp PARC (2016-2017)
●Camp PARC, located in central-western Pennsylvania, is an all volunteer-powered non-profit that provides an overnight summer camp program and year-round recreational and social activities for children and adults with intellectual and developmental disabilities and their neurotypical peers.
Buddies Club (2017)
●A volunteer after school extracurricular club at Conemaugh Township that involves spending time and doing activities with elementary level students who have struggles within their home lives and in school.
SADD Club (2015-2017)
●Students Against Destructive Decisions
References
Jessica Elliot - 814-***-**** - Personal
Wendy Giffin - 814-***-**** - Personal
Quan Britt - 814-***-**** - Professional
Rebecca Carnell - 814-***-**** - Professional
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