Remote Customer Service Specialist with Call Center Experience
Resume:
Tracy Fletcher
Rome, NY *****
**************@*****.***
Professional Summary
I'm looking for a remote Customer Service jobs, as the one I'm at now is laying us off due to the fact they lost the contract with the client, I have many years of customer service and almost 4 years of call center remote work.
Work Experience
Customer Service rep
Tsi
June 2025 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
CSR - Customer Service Representative
Startek-Rome, NY
April 2023 to Present
Take phone calls, set up payment arrangements, take payments, issue cut ins, this is a remote position, taking calls for National Grid
Insurance Agent
Gryska Agencies
February 2023 to March 2023
Set appointments and set up insurance for clients
Repack Order Filler
Orgill Distribution-Rome, NY
August 2022 to October 2022
Picked and filled orders
Head Cashier
Lowe's Home Improvement-Rome, NY
October 2021 to July 2022
Worked customer service desk, did cashier observations, pulled drawers, gave breaks and lunches, unlocked gates for other employees. Supervised cashiers, stocked products, dealt with customer complaints and many other things.
Sandwich Artist
Big Daddys subs-Rome, NY
September 2020 to May 2021
Key Holder/Sales Associate
Dollar General-Rome, NY
April 2018 to September 2020
CNA - Certified Nursing Assistant
Stonehedge nursing home-Rome, NY
February 1998 to December 1999
Feed, bathe and take care of residents needs, no longer have cna license Education
General Studies (Some high school)
Remsen-Union High School-Remsen, NY
Skills
• Food Preparation
• Order picking
• Warehouse experience
• Order fulfillment
• POS
• Microsoft Outlook
• Warehouse distribution
• Customer support
• Salesforce
• Shift Management
• Client interaction via phone calls
• Food Safety
• Retail Sales
• Store Management Experience
• Food Service
• English
• Cashiering
• Stocking
• Merchandising
• Computer skills
• Typing
• Cleaning Experience
• Organizational skills
• Call center
• Leadership
• Windows
• Cash handling
• Customer service
• Microsoft Office
• Sales
• Attention to detail
• Assistant Manager Experience
• Computer operation
• Communication skills
• CRM software
• Management
• Phone etiquette
Certifications and Licenses
Life & Health Insurance License
December 2024
Contact this candidate