IT Support & Desktop Specialist with 30+ Years Experience

Mark Sevcik

Mark ******@*****.*** 319-***-****

SKILLS & EXPERTISE

• Computer Programming, Desktop operations. • Deskide Support • Instructor • Provide timely solutions to end users • Perform restore actions

• Maintain Accurate records • Communicate Effectively

• Trouble Shooting Skills • Strong Verbal & Written Skills EXPERIENCE

UNIVERSITY OF IOWA Iowa City, Ia Supervisor of students Sep 2011 - Mar 2024

Was in charge of Students, as we supported the users at The university,

Hiring, firing, Instructing, Teaching, all facets of the Computer Desk side Support. Active Directory, Installs, Builds, Trouble shooting, VOIP Phones, Printing, Server Maintenance, TCPIP, Remote Software, Computer Purchasing, Phone trouble shooting, Phone Purchasing, Mobile Devcies, Ipads, Software, Mobile Device Management, Help desk calls, Ticket Solution Software.

DUANE ARNOLD NUCLEAR PLANT Palo, Ia Workstation

Assistant

Mar 2005 - Sep 2011

Assist with computers in and around the Nuclear Plant, Builds, Phones, Remote Access and Software installs IOWA ELECTRIC Cedar Rapids, Ia Deskside Support Position Jun 1985 - Mar 2005

Setting up LAN/Wan. Build Desktop computers, Install software, Answering Phone calls and trouble shooting computer issues.

IOWA ELECTRIC Cedar Rapids, Ia Computer Operator II Sep 1981 - Jun 1985

Prosessing Nightly batch cycles thru the mainframe, Printing, and trouble shooting mainframe computer system, Working with programers

EDUCATION

Kirkwood Community College — Cedar Rapids, Ia

AA in Computer Programming

Instructor of computer classes

NOVEMBER 1985 - JUNE 1988

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