Reception and Front Office Specialist Resume Title

TAKALANI TSHIVHASE

** ****** *****, ***** *******, Midrand

Phone: 073-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

I hold a Certificate in Marketing, complemented by over 2 years of experience in marketing and advertising, 4 years in customer service (encompassing both sales and customer care), and 8 years in hospitality.

My core competencies include addressing customer inquiries, resolving complaints, night auditing, balancing accounts from day shifts, processing invoices, managing guest service charges, and generating daily trial balances. I have strong skills in reception and reservations, having managed check-ins and check-outs at a 4-star hotel. I am committed to principles such as leadership, management, teamwork, honesty, time management, and organisational skills, consistently achieving success in all assigned tasks.

PROFESSIONAL SKILLS

• Marketing

• Computer Literacy

• Night Auditing

• Front Office Operations

EDUCATION

• Certificate in Marketing Management

• IMM Graduate School of Marketing

• Provantage Media Group Academy

PROFESSIONAL EXPERIENCE

Night Auditor

Hyde Johannesburg

September 2024 – Present

• Compile summary and statistical data into night audit reports.

• Verify daily hotel transactions for accuracy.

• Oversee front office functions, including guest credit transactions.

• Ensure meticulous attention to accounting details.

• Post room charges and taxes to guest accounts.

• Transfer charges and deposits to master accounts.

• Monitor room revenues, occupancy rates, and other front office statistics.

• Process reservations and audit guest accounts for discrepancies.

• Prepare detailed handover reports for Heads of Departments.

Night Manager Reliever

Voco IHG Hotel

January 2022 – July 2022

• Assumed managerial responsibilities during night shifts, ensuring smooth operations.

Night Auditor

Voco IHG Hotel

January 2022 – August 2024

• Performed night auditing duties, including transaction verification and financial reporting.

Front Desk Receptionist / Night Auditor

Tsogo Sun (Southern Sun OR Tambo)

February 2017 – 2021

• Managed front desk operations and conducted night audits to ensure financial accuracy.

PERSONAL INFORMATION

• Nationality: South African

• Languages:

• Tshivenda (Home Language)

• English

• Setswana

• IsiZulu

• Sepedi

• Afrikaans

• Driver’s License: Code 10

REFERENCES:

• Morris Mthembu : Duty Manager, Hyde Johannesburg

Phone: 083-***-****

• David Mmako: Night Manager, Voco Hotel

Phone: 076-***-****

• Mandy Demas :Front Office Manager, Southern Sun OR Tambo

Phone: 082-***-****

Contact this candidate