IT Support & Network Administration Specialist

ERGY SOMWE YAPONDO

PERSONAL DETAILS

AV. Mimosas 12, 243 Lubumbashi

*********@*****.***, +243********* and +243********* Gender: Homme

Nationality: Congolese

LinkedIn: linkedin.com/in/ergy-yapondo-sy-08213479 This resume is made with CVwizard.com.

PROFILE

I am an experienced IT professional with a certification in IT support level 2 and a specialization in network administration under Microsoft Windows Server 2003 and Exchange Server 2003. I have significant experience as a Regional IT support Level 1&2, where I developed key skills in telecom in network administration, Active Directory and WAN, MAN, LAN network management. I am competent in the implementation and administration of Exchange 2008, Server 2012, Server 2016 (Server vNext) servers. My expertise allows me to effectively manage Windows operating systems and provide quality technical support to users and provide a clear inventory report of the local park via Probatus. EDUCATION

IT graduer en informatique de gestion Sep 2003 - Jun 2007 ISGT, Mbuji-Mayi

EMPLOYMENT

Régional support IT Jun 2018 - Present

CIS DRC, Lubumbashi

Expert Admin support remote Laptop, desktop, Router and switch Virtualization: IT support Microsoft Azure: AZ-104, AZ-500, AZ-900: Management of user accounts via the Cloud, network implementation via the cloud, creation of Accounts, Groups, Microsoft Entra ID and resource management. Backup Management, Creation and Management of Virtual Servers, Identity Governance, Storage Account Management, Application Service Management, Virtual Network Management, Network and infrastructure monitoring (dashboard Network) Expert IT Implementation and configuration Networks Network IT WAN, MAN, LAN Wi-Fi point to point AP, Wi-Fi mesh networks AP, Meraki AP

Expert Routing Network IT Local shop.

Expert IP address training of dedicated LANs (Modification of an existing network or new network). Management IT MAN showroom Katanga

Support and user (Hardware and software computer), Applications Customer Service (GKYC, AM, Minsat, CMS, Pretups ...). Finance Application (Oracle), Network Application... Management Link Broadband internet Airtel Customers and IP configuration: Configuration of Nat Inside and outsider for our various Airtel customers or for free Public internet projects supported by the company such as: Katanga Business for business. Monitoring of the network as well as all the respective PCs and Nodes (Router, switch, Access Point, PC..). This resume is made with CVwizard.com.

Monitoring Link Back Bône and VSAT of the region.

Trouble shooting of all IT Network links of Katanga in case of down time or connection cut. Remote customer network support by phone and internet. Technical support to users.

Configuration of VLANs, of several links on Network IT. IT support VPN Airtel (Application: Global Protect) Technical support network Cambridge, Cambium, ibiquity, Meraki Expert Designer, in Architect and network interconnection WAN, MAN, LAN... IT Régional support Kasaï Oriental et Occidental Jan 2012 - Dec 2014 AIRTEL/RDC, Katanga

Expert Admin support remote Laptop, desktop, Router and switch Virtualization: IT support Microsoft Azure: AZ-104, AZ-500, AZ-900: Management of user accounts via the Cloud, network implementation via the cloud, creation of Accounts, Groups, Microsoft Entra ID and resource management. Backup Management, Creation and Management of Virtual Servers, Identity Governance, Storage Account Management, Application Service Management, Virtual Network Management, Network and infrastructure monitoring (dashboard Network) Expert IT Implementation and configuration Networks Network IT WAN, MAN, LAN Wi-Fi point to point AP, Wi-Fi mesh networks AP, Meraki AP

Expert Routing Network IT Local shop.

Expert IP address training of dedicated LANs (Modification of an existing network or new network). Management IT MAN showroom Katanga

Support and user (Hardware and software computer), Applications Customer Service (GKYC, AM, Minsat, CMS, Pretups ...). Finance Application (Oracle), Network Application... Management Link Broadband internet Airtel Customers and IP configuration: Configuration of Nat Inside and outsider for our various Airtel customers or for free Public internet projects supported by the company such as: Katanga Business for business. Monitoring of the network as well as all the respective PCs and Nodes (Router, switch, Access Point, PC..). Monitoring Link Back Bône and VSAT of the region.

Trouble shooting of all IT Network links of Katanga in case of down time or connection cut. Remote customer network support by phone and internet. Technical support to users.

Configuration of VLANs, of several links on Network IT. IT support VPN Airtel (Application: Global Protect) Technical support network Cambridge, Cambium, ibiquity, Meraki Expert Designer, in Architect and network interconnection WAN, MAN, LAN... Technicien réseau IT support Jan 2009 - Dec 2011

AIRTEL/RDC, Kinshasa

Installation of applications and software updates physically and remotely: via Remote system, remote access on different PCs and divices (Router, Switch, AP... Network system administrator server 2003, 2008.

Creation, Extension, unlocking and deactivation of user accounts (user) in the domain linked to the company via Active Directory in server DC.

Participate in data collections (Backup Data).

Management of user accounts, Management of Mailing List for all users, Management of PCs and all user accounts on active Directory.

Installation of PCs with different operating systems; Professional, Win7, Win8, Win10, Win11, Windows server 2003, Windows Server 2008, Windows Server 2012 (printer server, files server, HTTP virtual server, POP3 and IMAP4 virtual servers...).

Creation of user folders for the management of their files in the Files server, the suite is secure and authorized only to people with rights access to their files. Manage the Internet and ensure configuration to customer needs in relation to the useful proxy. This resume is made with CVwizard.com.

Ensure maintenance of equipment making up the entire functionality of the network. Management and compilation of regional inventories (Back office, Call center, Shop). Monitoring link shop, call center, back office Airtel Kinshasa. Stage Professional Service IT support For user Back office and Call Center Airtel

Mar 2008 - Present

AIRTEL

Outlook configuration via exchange server.

Updating antivirus linked to the network used.

Sharing and managing user (client) files via the network. Transferring or copying files in the network from one PC to another in remote system. Participating in the development of technical specifications for computer hardware. Configuring hardware linked to the network.

Configuring several applications linked to the utility of user work in the network. Installing and reinstalling the operating system (Win7, Win8, Win10, XP, Server 2003, Server 2008, Server 2012..).

SKILLS

remote access

cisco

network management

active Directory

BGP interconnexion

Win10

Routeur

Ms-Exchange server

Token Ring Network

WLAN

Windows

Routers

Microsoft Exchange Server

Telnet

Server 2008

Server 2012

Via les web applications : Service now, Service Desk, JIRA, GLPI

DNS

Outlook

ADMINISTRATION RESEAU

gestion du réseau

Microsoft Entra ID

Oracle

GSM Access

IMAP4

Microsoft Local Area Network

système d'exploitation

DHCP

Microsoft Azure

protocoles de routage

réseau local

systèmes d'exploitation

Virtualisation

Windows 2003

Gestion des Tickets d'incident

Cloud

Linux

Modem

This resume is made with CVwizard.com.

ROUTAGE

exchange server

Gestion des serveurs DC

antivirus

POP3

VLAN

serveur d'applications

VPN

Windows Server 2000

Windows Server 2003

Problem solving

Leadership

Adaptability

Autonomy

Organizational skills

Teamwork

Empathy

Interpersonal collaboration

Attention to detail

Listening skills

Routeurs réseau

Surveillance Réseau

XP

Win7

Router

ISDN

Wi-Fi

Serveur 2008

Server 2003

Effective communication

Time management

Stress management

Openness to learning

Fast learning ability

Priority management

Creativity

Conflict management

Spirit of initiative

Créativité

Open-mindedness

LANGUAGES

English

Lingala

French

Swahili

HOBBIES

La Natation dans des fermes

COURSES

Certification online IT support level 2 Jun 2010

Microsoft Windows Server 2003 network administrator with an active directory domain. Microsoft Exchange Server 2003, Implementation, administration and configuration of messaging service. Implementation and administration Ms-Exchange server 2008.

This resume is made with CVwizard.com.

Formation en SOFTWARE & ADMINISTRATION RESEAU Jun 2009 Network, Maintenance, OS: Windows and Linux. Online certification level 1 IT network support. Certification en maintenance des ordinateurs Jun 2008 Hardware Divice

Microsoft Azure :AZ-900, AZ-104 Dec 2024

IT Admin Microsoft Azure: AZ-900, AZ-104 for Management and creation of company resources on AZ: Creation of a Virtual Network to securely connect Azure resources to each other, connection from on- premises using an Azure VPN gateway or ExpressRoute-Microsoft Intra ID: Management and creation of Intra-ID accounts of a company on Azure, Creation of Resource Groups,Creation of Virtual machines on AZSQL database management on AZApp ServiceCost management + billing Billing scopes Field Engineer Training - FlashArray DirectFlash Shelf Feb 2025 IT Support: FlashArray DirectFlash Shelf Purestorage Field Engineer Training - FlashArray//X R2 & //X R3 Jan 2025 Field Engineer Training - FlashArray//X R2 & //X R3 Field Engineer Training - FlashArray//X Series Jan 2025 Field Engineer Training - FlashArray//XL Series Jan 2025 Internet Exchange IE Aug 2018

Training on the Internet exchange point with several providers: Routing protocols and configuration acquired with the different AS.

Google certification Oct 2016

Certification IX (internet Exchange) Dec 2019

Certification SKILL Digital Google Nov 2016

Implementation of different Google digital skills and methods: contribution to the growth of the digital economy of intellectuals, digital education, GOOGLE Certification approved by: IAB EUROP. Certification CCNA Jun 2011

In network system at Cisco Academy. Implementation, administration and maintenance of a Microsoft Windows Server 2000, 2003 network infrastructure and setting up services: DNS, DHCP, VPN, ROUTING. Microsoft Azure: AZ-500, AZ-900, AZ 104 Nov 2024

Installation and management of Virtual servers, Virtualization and network implementations on the Cloud, Creation of User Groups and Microsoft Intra-ID Accounts, Resource Management, Backup Management on the Cloud, Storage Account Management, Network Security on the Cloud, Network Monitoring and its Infrastructure (Dashboard Network), Application Service Management.

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