Multilingual Front Desk and Office Associate

Camila Fuentes

*** ****** ***** • Lexington, SC *9073

803-***-**** • ******.************@*****.***

Objective

Dedicated and reliable professional with experience in office administration and retail operations. Skilled in customer service, cash handling, and maintaining accurate financial and administrative records. Committed to supporting efficient day-to-day operations while delivering exceptional service in a customer-focused environment.

Key Skills

• Customer Support & Communication

• Multitasking & Time Management

• Team Collaboration

• Bilingual (English/Spanish)

• Conflict Resolution

• POS System Operation

• Cash Handling & Balancing

Experience

Front Desk Receptionist • TownePlace Suites by Marriott July 2025 – Present

• Manage all guest check-ins and check-outs efficiently while ensuring a welcoming and professional front-desk experience.

• Provide prompt assistance with reservations, room assignments, billing inquiries, and special requests to ensure guest satisfaction.

• Ensure guest rooms and in-suite kitchens are fully stocked and meet brand standards by coordinating with housekeeping and maintenance teams.

• Respond to guest needs, concerns, and service issues with professionalism and timely solutions.

• Prepare and process daily reconciliation tasks, including balancing cash drawers, handling cash reports, and completing end-of-day financial documentation.

• Maintain accurate records, verify payments, and operate hotel management and POS systems with attention to detail.

• Uphold Marriott hospitality standards by delivering exceptional customer service and creating a positive, memorable stay for all guests. Office Assistant • Food Lion

July 2024 – June 2025

• Maintain accuracy in cash handling, including opening/closing registers, preparing daily deposits, and balancing drawers.

• Provide excellent customer service by addressing questions, resolving issues, and ensuring a positive shopping experience.

• Support office operations through data entry, filing, and processing financial and administrative documents.

• Multitask effectively in a fast-paced environment while adhering to store policies and procedures.

• Work collaboratively with team members to maintain smooth front-end operations. Cashier • Publix

January 2023 – July 2024

• Performed cash handling responsibilities, including processing transactions, balancing drawers, and maintaining financial accuracy.

• Delivered friendly and efficient customer service at checkout.

• Cross-trained in bakery operations, including product preparation, packaging, and customer assistance.

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