Recreation Assistant with Strong Customer Service Skills

OSHIN ALOYSIUS MARIA

*** ******* ***, ****** ******, New York, 10314

E-MAIL: ************@*****.***

CELL: 646-***-****

Objective:

To bring excellent customer service, communication skills and enthusiasm to the position of Recreation Assistant in order to foster an enjoyable atmosphere.

Skilled Recreational Leader with talent of Planning, Organizing and Customer Service Skills.

Committed to making a positive impact on clients' lives and contributing to the overall well-being of individuals and communities.

Professional Qualification:

Masters of Science

Social Worker – Mahatma Gandhi University, Kerala, India

November 2018

Bachelors of Arts - 2015

Communicative English- Mahatma Gandhi University, Kerala, India

Associate of Arts - 2015

Diploma in Computer Application

TCIL, Kerala

Skills

Leadership

Verbal and Written Communication

Scheduling Events and Programs

Friendly, Positive Attitude

Microsoft Office/Excel

Activity Planning and Coordination

Recreational Program Planning

Computer Proficiency

Customer and Service-Oriented

Collaboration and Teamwork

Documentation and Recordkeeping

Arts and Crafts

Work Experience

Staten Island Care Center, Staten Island, NY

Recreation Assistant - Nov 2018 to Current

Connected personally with residents to improve participation and enjoyment.

Monitored group safety and quickly intervened to end unsafe behaviors.

Supported residents by engaging each in fun, beneficial activities.

Integrated social aspects into activities by encouraging partnerships and team-based participation.

Planned and implemented programs to help participants build physical strength and stamina.

Enforced rules and regulations of recreational facilities to maintain discipline and safety.

Planned, organized, facilitated and promoted diverse recreational programs.

Assessed needs and interests of individuals and groups and planned activities accordingly.

Organized, led and promoted interest in recreational activities.

Introduced new arrivals to other participants, explained facility rules and encouraged participation.

Supervised and coordinated work activities of personnel.

Met with staff to discuss rules, regulations and work-related problems.

Completed and maintained time and attendance forms and inventory lists.

Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.

Documented individual progress toward meeting treatment goals.

Staten Island Care Center, Staten Island, NY

Social Worker – September 2023 to December 2023

Case Management - Performed in home case management for residents, using community resources as needed.

Provided social work/discharge planning services by utilizing appropriate planning, implementation, and assessments.

Coordinated patient and family services ensuring patient's end of life goals are maintained.

Participated in interdisciplinary team meetings to establish, review and revise each patient's plan of care.

Reviewed medical records on all referred patients for history, level of care, and current needs.

Fulfillment Associate

Staten Island, NY - Jun 2020 to Dec 2021

Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.

Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.

Verified items correctly matched to sales check for packing and shipment.

Followed proper packaging requirements depending on order size and type.

Read orders to obtain item numbers and located merchandise in bins or on shelves.

Issued supplies, materials and products to team members based on information from requisitions.

Case Manager

Mariyasadanam Rehabilitation Center, Kottayam, KERALA - Dec 2017 to Jul 2018

Provided case management services including intake, assessment, crisis intervention, advocacy, and referral and monitoring of families.

Maintained up-to-date case records with case activity status.

Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.

Developed trusting relationships with social services, health care providers and governmental agencies.

Maintained logs and electronic client records following department and agency policies for effective monitoring.

Assessed and identified service delivery challenges and opportunities within local area.

Prepared and maintained budgets, personnel records or training manuals.

Educated patients and caregivers on community resources and post-acute level of care criteria, benefits and coverage

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