Community Support & Crisis Intervention Specialist

ALEMAYEHU AMBI

Toronto, ON 647-***-**** ****************@*****.***

Professional Summary

Compassionate and community-focused professional with hands-on experience supporting internally displaced persons (IDPs), homeless individuals, and vulnerable populations. Skilled in case management, crisis intervention, and counselling, with a strong commitment to empowerment, inclusion, and equitable access to services. Recognized for excellent communication, advocacy, and teamwork abilities within diverse, multicultural environments. Core Qualifications:

Supportive Counselling & Crisis Intervention

Case Management & Referrals

Community Outreach & Resource Coordination

Conflict Resolution & De-escalation skills

Documentation & Reporting

Knowledge of Settlement and Homelessness Issues

Proficient in MS Office Suite, Internet, and Database Systems

Multi-Lingual: English, Amharic,& Tigrigna

Professional Experience:

Customer Service Representative Assistant (Volunteer) Ethiopian Association in the GTA, Toronto, ON March 2025 – September 2025

Assisted clients in accessing community programs and services, including settlement, housing, and employment support.

Provided information and referrals to newcomers and families regarding social, cultural, and educational resources.

Supported front desk operations by greeting visitors, answering phone and email inquiries, and maintaining a welcoming environment.

Helped organize and coordinate community events, workshops, and cultural programs to promote engagement and integration.

Maintained accurate records of client inquiries and service requests for follow-up and reporting purposes.

Collaborated with staff and volunteers to ensure efficient communication and service delivery.

Assisted with translation and interpretation (if applicable) to bridge communication barriers for clients with limited English proficiency.

Promoted the organization’s mission and programs through clear communication and respectful client interaction.

Assisted clients with inquiries and essential applications, including Legal Aid, Ontario Works, and Power of Attorney forms, maintaining accuracy and confidentiality.

Facilitated drop-in programs and connected newcomers to settlement and community resources.

Responded promptly to public inquiries by phone and in- person, enhancing client satisfaction and trust.

Collaborated with staff on organizational initiatives, demonstrating reliability, teamwork, and adaptability.

Public Relations & Communications Director: Amhara Development Association (ADA), Bahir Dar, Ethiopia April 2014 – September 2023

Supported internally displaced persons (IDPs) and war-affected individuals through coordinated relief and communication initiatives.

Organized and distributed essential supplies including clothing, food, hygiene kits, and basic health materials to vulnerable families.

Assisted in providing psychosocial and emotional support through counseling sessions to promote resilience and mental well-being among victims.

Facilitated communication between local authorities, NGOs, and affected communities to ensure efficient delivery of humanitarian aid.

Developed awareness materials and community messages to promote peace, social inclusion, and cooperation among displaced populations.

Collected and documented beneficiary information and feedback to improve program effectiveness and accountability.

Collaborated with media and local stakeholders to highlight humanitarian needs and share accurate information on assistance programs.

Managed and supported community-based programs that promoted social inclusion and sustainable development (Health, Education and Job creation).

Identified funding opportunities, prepared grant proposals, and contributed to program growth and sustainability.

Provided strategic guidance to leadership to align communication initiatives with long-term goals.

Fostered partnerships with educational institutions to create internship and mentorship opportunities.

Offered counselling and emotional support to individuals facing trauma, displacement, and crisis situations.

Advocated for equitable access to shelter, income supports, and social integration services for vulnerable populations.

Education

Executive Masters In Business Administration(EMBA) Authenticated by WES, Bahir Dar University, Bahir Dar, Ethiopia - 2012

Bachelor Degree in Social Science In Journalism and Communications

(Authenticated by WES) Bahir Dar University, Bahir Dar, Ethiopia — 2008 Diploma in Ethiopian Language and Literature Major ‘AMHARIC ‘ አማርኛ ‘ Kotebe University, Addis Ababa, Ethiopia — 1992

Certifications

First Aid and CPR

Letter of Acknowledgment – Ethiopian Association in the GTA

Generating Transparency in Uganda, Ethiopia and Kenya the Role of Journalists, Government Officials and NGOs shed in East Africa- 2008.

Population, Health & Environment (PHE) - 2012

Social and Behavior Change Communication (SBCC) Material Training.- 2016

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