Administrative Professional

Alicia Cole

**** ********* ******** ** #***, Atlanta GA 30342, C: 678-***-****, **************@*****.***

SUMMARY

Self-directed, creative and passionate administrative professional with experience handling a wide range of managerial, technical and executive-support tasks. Offering leadership responsibilities, business intelligence, hands-on experience with daily office operations, high level of customer service and exceptional interpersonal abilities to contribute to the success of an organization.

EXPERIENCE

Gratitudes Group, Inc.

Sandy Springs, GA

Recruiter (Remote) 2023-2024

Achieved staffing objectives by recruiting and evaluating job candidates; Arranged management interviews by coordinating schedules.

Established recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.

Determined applicant requirements by studying job description and job qualifications.

Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.

Evaluated applicants by discussing job requirements and applicant qualifications with the manager and interviewing applicants on a consistent set of qualifications.

To Grow With Love, LLC

Acworth, GA

Office Manager/Controller 2019 to 2022

Performed all administrative aspects of the business, including billing & collections, payroll, accounts payable/receivable, daily filing, bank deposits, drafting documents, correspondence and reports, ordering and maintaining inventory.

Oversee Human Resources and compliance issues.

Develop, implement, and maintain financial controls and guidelines; Achieve budgeting goals with proper scheduling, analysis, and corrective action.

Organizing meetings and managing databases; booking transport and accommodations.

Produced landscaping quotes and contracts for new and current customers.

Investigated customer and supplier issues in a timely manner and resolved them to the customer's satisfaction.

Researched and corrected transaction errors to minimize customer complaints and financial loss.

Coordinated all daily activities of assigned clients to appropriate company projects.

Communicated with all departments to ensure prescribed time frame and quote parameters were followed for each project.

Help develop and support short and long-term operational strategies.

Bank of America

Kennesaw, GA

Preferred Sales Specialist (Lead) 2017 to 2019

Help maintain and create customer relations over the phone, and by email; Served customers promptly and knowledgeably; Resolved customer complaints and negotiated solutions.

Closed $2.7M in overall sales volume in Quarter 2, surpassing sales goals by 150%.

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts; Inform and educate clients on products that are available and will benefit them to meet their needs.

Recognized for superior performance in generating customer interest, conveying the benefits of products/services, as well as the ability to quickly learn how to master and sell new product offerings.

Awarded “Atlanta Business Leader” twice for sales, service and relationship-building excellence.

Prioritized, organized, delegated, and communicated tasks to associates based upon team/monthly goals.

Trained new and current associates about existing and newly implemented policies and promotions.

Resolved customer complaints and negotiated solutions, serve customers promptly and knowledgeably, Help maintain and create customer relations over the phone, and by email.

EDUCATION & SKILLS

Bachelor Of Science: Forensic Psychology

Walden University, online (2013- 2015)

Bachelor Of Science: Human Resource Management

University of Phoenix, online (2002-2003)

Associate Of Applied Science: Business Administration

Camden County College, Pennsauken, NJ (2000-2002)

High School Diploma: College Prep/Business Management

Pennsauken High, Pennsauken, NJ (1997-2000)

Data Entry (12,000 keystrokes), Switchboard, Receptionist, AR/AP, Expert in Microsoft Office Suite with a focus on Excel & Word, Customer Service, Candidate Screening & Assessment, In-House & 3rd Party Collections, Staff Training, Report & Document Preparation, Scheduling/ Planning, Spreadsheet & Database Creation, Budgeting, Team Building & Supervision, Oral & Written Communication Skills, Office Management, Leadership Abilities

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