Senior Housekeeping Manager - Hospitality Operations & QA

JUSTIN LIEDTKE

Senior Housekeeping Manager Phone: 614-***-**** Email: ******.*********@*****.***

PROFILE

Accomplished Housekeeping Manager with 6+ years of experience in housekeeping operations. Expert in quality assurance, guest service, and associate development, consistently ensuring all rooms and public areas meet and exceed brand standards. Skilled at managing budgets, controlling inventory, and collaborating with other departments to ensure great guest service. Committed to maintaining a pristine and inviting atmosphere that enhances overall guest satisfaction.

EXPERIENCE

Senior Housekeeping Manager

KALAHARI RESORTS AND CONVENTIONS SANDUSKY April 2024 – December 2025

Was the leader of the housekeeping department during constant turnover in senior housekeeping leadership of our 890-room resort and convention center. Assisted in the annual budget preparation and monthly forecasting, analyzing P&L statements to identify areas for improvement. Conducted daily, thorough inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with brand standards. Lead a team of 220 associates across rooms, common areas, laundry and administration, providing daily guidance and support. I created a revised training program for the housekeeping department to realign with company standards and best practices, which lead to a decrease in associate turnover. Worked with the laundry manager to reduce labor cost and increase production, driving our laundry numbers to become best in the company. Coordinated with contract labor and international student labor during peak occupancy. Worked with finance and HR in our payroll system to identify opportunities and issues with high labor cost, bringing our MPOR from 97 to company standard of 65. Developed and implemented comprehensive cleaning procedures and quality assurance protocols, improving cleanliness scores by 15% to guest satisfaction rating of 85% in 4 months.

Relocation- September 2023 to March 2024

Relocated from Columbus, OH to Sandusky, OH to pursue potential ownership of a local bed and breakfast.

Team Leader

HONDA DEVELOPMENT & MANUFACTURING October 2017 - August 2023

Mentored and coached team members to ensure successful performance. Delegated tasks to team members according to project requirements and employee strengths. Provided guidance to the team on best practices for completing tasks efficiently and accurately. Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork. Resolved problems and escalated high-level issues to supervisor within established timeframes. Provided guidance on safe working practices to reduce the risk of injury or illness.

Utilized problem solving skills to identify and resolve production issues quickly. Trained new employees in safety procedures, machine operations, and quality assurance standards.

Executive Housekeeper

HILTON HOTELS AND RESORTS (Hilton, Hampton Inn & Suites, and Hilton Garden Inn) June 2012 - October 2017

Communicated regularly with other departments such as Front Desk or Maintenance to coordinate efforts. Developed strategies to improve efficiency within the department while maintaining high standards of cleanliness. Ensured compliance with all hotel policies and procedures related to housekeeping operations. Conducted regular inspections of guest rooms to ensure they met the highest quality standards set by the hotel. Provided feedback and performance reviews for direct reports, encouraging professional development opportunities. Monitored inventory levels of cleaning supplies and linens, placing orders as needed in order to maintain optimal stock levels. Resolved any guest complaints or concerns regarding housekeeping services in a timely manner. Enforced safety protocols and ensured that all equipment was properly maintained. Managed daily payroll activities including tracking hours worked by each employee. Reviewed monthly expenses related to housekeeping operations, suggesting cost saving measures where applicable.

Skills

Housekeeping leadership & operations

Quality & brand standards

Guest service & recovery

Labor & cost control

Budgeting & inventory management

Safety & sanitation compliance

References

Wendy Chaffin Assistant Director of Food & Beverage 419-***-****

Evan Smith Director of Housekeeping 708-***-****

Nail Task Hotel Assistant General Manager 901-***-****

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