Operations Coordinator with HIPAA Compliance
Resume:
SHELBI
LOVE
**************@*****.***
Mount Holly, NC 28120
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
PROFESSIONAL SUMMARY
SKILLS
• Data Entry & Verification
• Documentation & Record Keeping
• Insurance Coverage Verification
• HIPAA Compliance
• Attention to Detail
• Communication & Collaboration
Cape Fear Community College
Wilmington, NC • 05/2016
Dental Hygiene
Cox Mill High School
Concord, NC • 06/2013
High School Diploma
EDUCATION
CERTIFICATIONS
• HIPAA Certified - November 2024
Street Commerce - Operations Coordinator - Data Entry Charlotte, NC (Remote) • 08/2025 - Current
Kalons & Glidewell General Dentistry - Insurance Verification Specialist
Charlotte, NC (Remote) • 07/2022 - 08/2025
EXPERIENCE
• Streamlines operational workflows and ensures compliance. Manages scheduling, resource allocation, and cross-team coordination.
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Improves processes by collaborating with managers and analyzing operational needs.
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• Maintains accurate records to support internal audits. Verifies billing invoices and expense reports to reduce financial inconsistencies.
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Coordinated daily operational activities to enhance workflow efficiency across departments.
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Verified dental insurance eligibility, coverage, deductibles, and benefits for multiple carriers.
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Performed accurate, high volume data entry and maintained patient records.
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• Conducted audits to correct outdated or inaccurate information. Collaborated remotely with dentists and staff to ensure insurance information was completed prior to appointments.
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Scanned and organized documents, ensuring compliance with HIPAA and confidentiality standards.
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Communicated effectively with insurance providers to resolve discrepancies and claims issues.
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