Customer Service & Administrative Professional seeker (Red Cross Bend)

Tamra Schalock *** NW **th St., Redmond, OR ***** 541-***-**** ****@*************.***

RECEPTIONIST/CUSTOMER SERVICE

Office coordinator for several years, providing professional support to managers, employees, and visitors. Working with various departments to ensure quality admin support while following the practices set in place, to ensure satisfaction and high productivity in a fast-paced environment.

Core Competencies include:

Great Phone Ethics Maintaining Electronic Records and Files Attention to Details

Flexible Confidentiality With Customer Information Collaborating

Organized Communication Skills Scheduling Appointments

PROFESSIONAL HISTORY

BlueCube Wellness 2025-2025

Admin/Customer Service

Answered phone calls to gather information about the customer’s personal needs with a friendly and inviting manner to get to know them at a personal level.

Supported managers, employees, and customers while helping them to feel like they belong.

Worked with the manufacturing departments to ensure the timely delivery of products.

Developed, updated, and improved administrative systems.

Helped coworkers to create a friendly environment and provided support to customers to help them to understand their investment in a cold plunge tub.

If the customer needed service technicians to repair their cold plunge, the clients and technicians would be scheduled for repairs based on their needs and timeframes.

Scanned and saved documents to electronic files of the customers’ sales agreements to maintain records and documents.

Bend Quality Inn 2017-2025

General Manager/Customer Service

Answered phones and greeted customers while providing a customized experience.

Scheduled and organized department meetings.

Checked in guests and provided a welcoming and comfortable environment.

Listened to the customer’s stories, which provided a place for them to want to keep coming back.

Provided a safe and secure place for guests to stay and followed all state and federal laws.

Ensured clear and effective communication with customers about what services they needed.

Multitasked in a fast-paced environment with disruptions and continued to stay detail-oriented throughout the shift.

Drove around the area to pick up groceries for breakfast.

Worked with the housekeeping to ensure rooms are ready at check-in, which provided a great experience for the guest.

Completed assigned tasks to support the team.

Processed orders and returns for breakfast, spa, and room items.

Provided basic service requests using scripts for common issues.

Answered guests’ questions about billing and provided product and service information based on the customers’ needs.

Reported to the Owner issues that needed to be escalated to a higher level.

Checked voicemails, returned customer calls, and distributed messages.

Scheduled, organized, and performed orientation for new employees.

Used the Paychex program to record new hires and terminations of workers.

Made decisions based on required polices through Choice Hotels with limited supervision.

Maintained employee personal files with strict confidentiality.

Made sure staff training and certifications were up to date.

Used basic accounting skills to make sure customers’ accounts were balanced, and all payments were taken as needed.

Organized, matched, and filed receipts, invoices, and financial documents.

Eagle Mountain 2013-2021

Front Desk Receptionist

Checked voicemails and returned phone calls.

Answered phone calls and distributed them to the correct departments.

Extremely organized with a keen attention to detail when handling administrative tasks.

Provided the highest standard of service for guests to provide a place that felt safe and comfortable.

Ensured that the office supplies were inventoried and ordered.

Organized office files and kept them up to date for all departments.

Worked with many different teammates to provide collaboration for all the conference departments.

Provided clear and effective communication with employees, customers, vendors, and management to provide an environment where people wanted to return for various conferences.

Throughout the conferences, continued to be focused and goal oriented.

Working with many different teams in a fast-paced environment, as well as independently.

Experienced with developing and maintaining person-to-person relationships with strong verbal and written skills.

Kingwood Apartments, LLC. 2009-2018

Owner/Manager

Managing a 12-unit apartment building with a high standard of customer service.

Working with customers and vendors with clear and effective verbal and written communication.

Collect rents, deposit funds, prepare budgets, and pay expenses with accuracy to keep clients’ accounts up to date.

Made sure all receipts, invoices, and financial records were matched, filed, and organized.

T-Mobile 2007-2011

Customer Service Representative

Answer customer calls to provide accurate information on current policies.

Using data entry skills to keep customers’ accounts up to date.

Analyze consumers’ issues and present solutions with a calm demeanor.

CERTIFICATIONS

Business Certification: Business Computer Training Institute

EDUCATION

Bend Senior High School, Bend, OR

High School Diploma

Southern New Hampshire University, Manchester, NH

Bachelor of Science, Business Administration

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