IT Manager Systems Analyst

DALE G. HOYUM

***** **** **** *****, **********, MN 55024

651-***-**** *********@*****.***

PROFESSIONAL SUMMARY Results-oriented IT leader with 15+ years of progressive experience in systems analysis, infrastructure management, and team leadership within utility, government, and industrial environments. Expertise in SCADA systems, network/security operations, endpoint management (SCCM/Intune), and cross-functional project delivery. Proven in resolving complex incidents, leading teams, mentoring staff, managing vendors, and driving improvements in system reliability, cost efficiency, and compliance. Strong collaborator who aligns IT initiatives with business objectives to enhance operational performance and risk mitigation.

CORE COMPETENCIES

·IT Leadership & Team Mentoring

·SCADA & Industrial Control Systems (Proficy iFIX, Aveva OASys)

·Systems/Network Infrastructure (Windows Server, Active Directory, LAN/WAN)

·Cybersecurity & Compliance (Industrial Defender, Bitlocker, Vulnerability Management)

·Endpoint & Deployment Management (SCCM, Intune, OSD Tools)

·Incident & Asset Management (ServiceNow, Remedy, ITIL Practices)

·Project Leadership & Vendor Management

·Cloud/Remote Solutions (Microsoft Teams, Remote Desktop, Azure-adjacent tools)

·Disaster Recovery & Backup (Backup Exec, NetBackup)

·Stakeholder Communication & Change Management

PROFESSIONAL EXPERIENCE

Senior Systems Analyst Xcel Energy, Minneapolis, MN June 2019 – Present

·Led technical support for Gas SCADA network and applications, providing in-depth analysis and solutions to local/remote users; resolved escalated incidents using systematic troubleshooting, resulting in improved system reliability and reduced downtime.

·Directed complex system/network infrastructure maintenance, configuration, and performance enhancements; recommended and implemented strategies that boosted uptime and efficiency for critical monitoring systems.

·Acted as team lead, mentoring and coaching colleagues, reviewing work quality, and collaborating with business leaders company-wide to align IT solutions with operational needs.

·Managed vendor relationships, contributed to project leadership, and supported OS deployment tools while facilitating knowledge transfer through status reports and training.

·Resolved novel problems without precedent, driving innovations in performance and supporting testing/validation for infrastructure upgrades.

Senior IT Specialist Hennepin County, Minneapolis, MN January 2014 – June 2019

·Supervised and managed IT operations team (2+ years), including coaching, performance management, and project oversight for agency-wide initiatives.

·Provided advanced support for mobile devices (Toughbook laptops, wireless broadband), VPNs, license plate readers, and Intune MDM; ensured secure, compliant operations for police agencies.

·Managed SCCM for software deployment, patching, compliance reporting, and remote control; packaged/published applications and maintained software catalog to support 100+ users.

·Served as IT liaison between agency and enterprise help desk, creating documentation/procedures and managing digital signage upgrades (Tightrope Carousel).

·Led IT projects involving requirements gathering, vendor coordination, budgeting, and implementation (Cisco IP phones, AS400 backups, asset management); proactively prioritized resources and schedules.

Engineer Support Specialist Seagate Technology, Shakopee, MN March 2012 – December 2013

·Maintained Active Directory/Group Policy infrastructure and managed SCCM for software deployment, compliance, asset tracking, and remote support.

·Diagnosed and resolved complex desktop/hardware issues onsite/remotely; coordinated with teams and vendors for efficient problem resolution.

·Oversaw asset lifecycle, inventory processes, and service desk ticketing (Remedy/ServiceNow) to ensure operational continuity.

Systems Support Network Administrator City of St. Paul, St. Paul, MN December 2006 – March 2012

·Administered SCADA network for water treatment/monitoring (Win-911, Lenel OnGuard, Wave Reader); maintained security, backups, and compliance protocols.

·Supported server/network infrastructure, desktop deployments (Prism packaging), Exchange/email, and VPN setups for mobile devices.

·Managed user accounts, permissions, tape backups, and budgeting/forecasting for hardware/software needs.

·Contributed to project priorities, vendor management, and implementation of client/server and web-based applications.

Processing Engineer Kroll Ontrack, Eden Prairie, MN January 2005 – December 2006

·Performed data recovery, computer forensics, and electronic discovery tasks; managed network monitoring and resource allocation.

CERTIFICATIONS & TRAINING

·Chemical-terrorism Vulnerability Information Authorized User (US Department of Homeland Security, 2019)

·Installing and Configuring Windows Server 2012 (New Horizons, 2015)

·Proficy iFIX Fundamentals (GE Global Training Services, 2011)

·VB.net 2008 (Bench Mark Learning, 2011)

·Database Essentials (Dakota County Technical College, 2006)

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