Medical scheduler
Resume:
Mary Haacke
Harrison Township, MI
Professional Summary
Versatile and dedicated medical receptionist with 25 + years of experience in healthcare administration and patient care. Proven expertise in managing front desk operations, scheduling appointments, and maintaining electronic medical records while ensuring compliance with HIPAA regulations. Skilled in insurance verification and patient communication, providing compassionate support to patients during challenging times. Demonstrated leadership in coordinating patient referrals and managing medical records, contributing to efficient healthcare delivery. Willing to relocate to: Saint Clair Shores, MI - Clinton Township, MI - Sterling Heights, MI Authorized to work in the US for any employer
Work Experience
Receptionist
G.i. Medicine Associates-Saint Clair Shores, MI
February 2024 to February 2025
Answer phone calls, schedule appointments, answer patient questions, or concerns. Check in and out. Take payments and collect bad debt balances. Verify insurance policies.
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
Medical Receptionist
GI Medicine Associates-Saint Clair Shores, MI
January 2024 to February 2025
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
Check Out receptionist/Head of Medical Records
Bhadresh Nayak, MD Oncology/Hematology-Sterling Heights, MI February 2023 to December 2023
I’m a professional health care receptionist with impeccable communication skills, I also schedul patients follow up appointments whether it may be routine, or chemo follow up appointments. I have been in the medical field for 25 years and I perform my position with great care and support for our patients. I also work with insurance company websites to get prior authorization for certain medical procedures. I treat my patients with the utmost respect, and care. Most of my patients are going through a very difficult and emotional health journey. I also am in charge of medical records and I make sure that the insurance companies abide by the HIPPA guidelines to ensure the privacy of all my patients. Henry Ford EPIC system, IPatient
Care system, and EThomas.
• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Verified patient insurance information and collected co-pays and payments for services rendered
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
• Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
• Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
• Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
• Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
• Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Medical Biller
Silver Pine Medical Group-Sterling Heights, MI
October 2022 to February 2023
I use EMR and Allscripts. I post check payments from insurance companies and I distribute the monies to the proper accounts. I also balance out my batch daily. I’m in charge of working the venipuncture codes to specific patients. I’m in charge of verifying patients insurance information using the insurance company’s website. We also take payment’s over the phone and apply it to their account. Receptionist
McLaren Health Care-Clinton Township, MI
March 2022 to December 2022
Schedule appointments, take payments, check in and out. Answer any questions patients had and made sure they were at ease.
Medical Receptionist
Lakeside Ophthalmology Center-Clinton Township, MI January 2021 to May 2022
Answer multiple phone lines, check patients in and out, prep charts for upcoming appointments. File test results, updated patient forms. I also verified insurance information and collected any copay’s and deductibles.
Medical Receptionist
Pioneer Medical Group-Clinton Township, MI
January 2017 to November 2021
• Make new and follow up appointments, schedule procedures at Henry Ford and St.John Macomb
• Answer multi phone line, prep charts for the upcoming week
• Check patients in and out
Sales/Cashier/Human Resource Assistant
Babies R Us-Roseville-MI
August 2008 to September 2013
• Customer service, fronting, sales, returns, and cashier
• Daily disposition of candidates
• Scheduling of all telephone and group interviews
• Participates in weekly HRS conference calls
Medical Receptionist/Secretary
Neurosurgery Group/Wellness Physical Medicine-Clinton Township, MI September 2000 to October 2008
Medical Receptionist
• Handled general administrative duties, such as filing, faxing, copying, mailing and record processing.
• Answered multi-line phones, greet and assist patients.
• Collection of patients' current health insurance information.
• Responsible for analysis of daily, weekly and monthly summary reports.
• Post patients; update insurance and patient payments on a day-to-day basis.
• Schedule patients.
• Maintain ledger book and computer record of banking in Microsoft Money.
• Statements, recall, letter merging and insurance billing.
• Knowledgeable in Word, Medic System, Medic Tiger, Mses, EMR, Windows and Internet Explorer.
Legal Receptionist
Steve Livens Attorney at Law Livens Law Firm-Bedford, TX May 2002 to December 2004
• Responsible for court filing, preparation of legal documentation, scheduling depositions, Client appointments, multi- phone system and heavy filing.
• Excellent interpersonal skills, phone manner and office etiquette. Customer Care Advocate
AirTouch Paging (Verizon Wireless)-Southfield, MI
June 1995 to May 2000
• Approved clients for cellular company. Reviewed credit/financial histories, structured and Activated accounts, setup and managed field sales.
• Identified and implemented enhancements to customer service, communications and mediation processes to improve efficiency and customer satisfaction.
• Responsible for collection of outstanding balances. Education
Medical terminology/legal assistant (Some college) Macomb Community College-Clinton Township, MI
March 2009 to June 2013
High school diploma
Grapevine High School-Grapevine, TX
August 1989 to June 1991
High school diploma
Regina High School-Harper Woods, MI
September 1987 to August 1989
General Studies (High School Diploma)
Business Communication, Medical Healthcare, Paralegal (Some College) Skills
• Documentation review
• Clerical Experience (10+ years)
• English
• Human resources (10+ years)
• Communication skills (10+ years)
• Cashiering (10+ years)
• Patient care (10+ years)
• Administrative experience (10+ years)
• Organizational skills
• Time management
• Epic (10+ years)
• Medical records (10+ years)
• Phone etiquette
• Medical Office Experience (10+ years)
• Computer operation
• Computer Skills (10+ years)
• Medical office experience
• EMR systems
• Insurance verification (10+ years)
• Multi-line phone systems (10+ years)
• Front desk
• Medical scheduling (10+ years)
• Customer service (10+ years)
• Medical receptionist (10+ years)
• Medical billing
• Productivity software
• Ophthalmology
• Electronic health records (EHR) management
• Medical Terminology (10+ years)
• Debt collections (10+ years)
• Word processing
• Allscripts
• Medical terminology
• HIPAA
• Venipuncture
• Sales
• Data Entry (10+ years)
• Guest services
• ICD-10
• English (10+ years)
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