Dynamics 365 CE & Power Platform Developer

Mamatha Bhukya

Ph:412-***-**** ****************@*****.*** LinkedIn

Summary:

• Dynamics 365 CE/ Dynamics 365 and Power Platform Developer with 3+ years of hands-on experience delivering enterprise CRM solutions for Microsoft clients across Customer Service, Sales, and HR case management domains. Strong background in end-to-end solution design, custom plugin development, Power Apps, Power Automate, and Dataverse customization, with proven ability to translate complex business requirements into scalable technical solutions. Experienced in Copilot for Dynamics 365 and Copilot Studio, enabling AI-assisted case summaries, agent guidance, and conversational automation to improve user productivity and service efficiency. Adept at working in Agile environments, managing CI/CD pipelines, supporting data migrations, and ensuring secure, governed deployments across development, test, and production environments.

Technical Skills:

• Hands-on experience with Microsoft Dynamics 365 CE (Customer Service, Sales) and the Power Platform, including Dataverse, Power Apps (Model-Driven and Canvas), Power Automate, and Business Process Flows (BPF). Strong expertise in C# (.NET) development with extensive use of synchronous and asynchronous plugins, custom workflows, and workflow activities. Proficient in JavaScript and TypeScript for form scripting, event handling, and ribbon customization, along with building PCF controls using Fluent UI. Experienced in enabling Microsoft Copilot for Dynamics 365 Customer Service and designing conversational automation using Copilot Studio (Power Virtual Agents) to deliver AI-assisted case summaries, agent guidance, and intelligent chatbots integrated with Dataverse and backend workflows. Skilled in data migration and integration, including SSIS, SQL Server, REST APIs, OAuth 2.0, JSON, and XML, with hands- on experience in Azure Functions. Strong exposure to Azure DevOps CI/CD, PowerShell scripting, environment management across Dev/Test/UAT/Prod, and solution deployments. Adept at building Power BI dashboards and reports to track SLAs, productivity, and operational metrics, with working knowledge of Windows Server 2008/2012 environments.

Experience:

Microsoft, (Redmond, Washington), Infosys Pvt Ltd – Consultant -Aug 2024 – Present AskHR, XI AskHR

• Involved in the design, development, enhancement, and support of Microsoft Dynamics 365 solutions across multiple business modules.

• Responsible for end-to-end technical ownership including architecture decisions, technical governance, best-practice enforcement, reusable component strategy, and overall technical direction of the project.

• Extensively developed and implemented Synchronous and Asynchronous plugins, custom workflows, and Power Automate flows to support complex business logic and automation requirements within Dynamics 365.

• Implemented SSIS packages to extract, transform, filter, and migrate data from legacy systems into Dynamics 365, ensuring data integrity and validation.

• Designed and configured Business Process Flows (BPFs) to support work management and permitting processes, enabling controlled stage progression and business rule enforcement.

• Developed custom PCF controls using Fluent UI to extend Dynamics 365 capabilities and deliver a consistent, modern user experience.

• Designed and customized Dynamics 365 components including entities, relationships, forms, views, JavaScript event handlers, and ribbon commands to meet business requirements.

• Built and supported Power Apps (Canvas and Model-Driven) applications integrated with Dataverse to enhance user productivity and streamline operations.

• Configured and enabled Microsoft Copilot for Dynamics 365 Customer Service, including AI-assisted case summaries, agent guidance, and productivity insights to improve case handling efficiency.

• Designed and implemented conversational experiences using Copilot Studio (formerly Power Virtual Agents) to automate customer interactions, provide guided responses, and integrate bots with Dynamics 365 and backend workflows.

• Assisted with solution testing, deployment, and post-deployment support activities across development, test, and production environments.

Environment: Dynamic 365 CRM, Canvas App, Power Automate Flows, C#, Power BI, AZURE Functions, Azure DevOps, Power shell, JSON, JavaScript, TypeScript, XML, SQL Server 2008R2, VB, Windows 2008/2012 Server. Enterprise Financial Services (Hyderabad, India), Wipro Technologies-Associate-Apr2022-Aug 2023 FinCare – Financial Services CRM Platform

• Designed, developed, and supported enterprise CRM solutions using Microsoft Dynamics 365 Customer Service and Sales modules for a financial services organization.

• Translated business and compliance requirements into scalable technical designs aligned with financial industry standards.

• Implemented end-to-end customer service and lead management automation, including email-to-case, lead qualification, routing, and SLA enforcement.

• Developed C# synchronous and asynchronous plugins and custom workflow assemblies to handle intelligent routing, entitlement validation, and compliance checks.

• Built Power Automate cloud flows for SLA escalations, approval workflows, notifications, and automated alerts to relationship managers.

• Customized Dataverse components include entities, forms, views, relationships, dashboards, charts, and ribbon commands.

• Implemented Business Process Flows (BPFs) to standardize lead qualification, approval, case investigation, and resolution lifecycles.

• Delivered solutions using Model-Driven Apps and supported Canvas Apps to improve internal productivity and quick decision-making.

• Integrated external systems using REST APIs with OAuth 2.0 for secure data exchange.

• Implemented role-based security, field-level access, auditing, and ownership controls to meet financial compliance and governance requirements.

• Built operational dashboards and reports to track SLA compliance, case trends, agent productivity, and lead conversion metrics.

• Managed solution lifecycle and deployments using Azure DevOps CI/CD, supporting environment promotions from Dev through Production.

• Collaborated closely with business stakeholders, functional consultants, and QA teams during system testing, UAT, and release validation.

• Provided post-deployment support, defect resolution, and continuous improvement to ensure platform stability and performance.

Environment: Dynamics 365 CE, Dataverse, Model-Driven Apps, Canvas Apps, Power Automate, C# Plugins, JavaScript, HTML, XML, REST APIs, OAuth 2.0, Azure DevOps (CI/CD), Dashboards & Charts. Certifications:

• Microsoft Certified: Power Platform + Dynamics 365 Core (MB-200)

• AZ-900: Microsoft Azure Fundamentals

Education:

• Masters In Cybersecurity from Robert Morris University, Pittsburgh, PA Dec 2024

• Bachelor of Technology in Electronics & Communications Engineering from SBIT, Khammam, India Apr 2022

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