Fractional Operations & Compliance Leader for Regulated Roles

JESSICA J. MERCED

Fractional Business Operations & Compliance Manager

**** ****** ******, *****, ** Remote

*****************.******@*****.***

********@*****.***

Ph: 646-***-****

PROFESSIONAL SUMMARY

Fractional Business Operations & Compliance Manager with 18+ years of experience owning payroll, people systems, and regulatory operations in high-risk, regulated environments. Proven record managing payroll for 500+ employees, maintaining audit-ready compliance documentation, and stabilizing operations for multi-location and remote teams. Specializes in risk reduction, operational clarity, and executive-level oversight for companies where accuracy and compliance are non-negotiable.

CORE EXPERTISE

Fractional & Remote Operations Leadership

Payroll Operations & Oversight (500+ Employees)

Compliance & Audit Readiness (DOT, FMCSR, DMV, HUT, DRS)

People Operations & HR Infrastructure

Policy Development, Enforcement & Documentation

Incident, Insurance & Risk Management

Financial Operations (AP/AR, Expense Reporting)

SOP Development & Process Stabilization

Executive Operations & Decision Support

Bilingual Operations (English / Spanish)

PROFESSIONAL EXPERIENCE

BALDOR SPECIALTY FOODS — Bronx, NY

Transportation Office Manager 2014 – 2025

Served as operational owner for payroll, compliance, and people systems supporting 500+ employees across regulated transportation operations.

Executed and oversaw payroll processing including bonuses, retro pay, and labor compliance, ensuring accuracy in a high-risk payroll environment.

Maintained audit-ready employee records, performance reviews, and compensation documentation.

Designed and delivered onboarding programs for newly hired drivers, ensuring policy adherence and operational readiness.

Enforced DOT, FMCSR, DMV, and highway mileage tax compliance; maintained regulatory calendars and documentation.

Prepared, managed, and supported successful audits including DOT, DRS, FMCSR, and HUT.

Implemented, updated, and enforced employee handbooks, operational policies, and compliance procedures.

Oversaw vehicle compliance records including registration, maintenance, and regulatory filings.

Managed incident documentation for accidents, insurance claims, violations, and legal matters, reducing operational and financial exposure.

Produced expense reporting and coordinated with Accounts Payable to ensure financial accuracy.

Interviewed, trained, and mentored administrative staff, establishing standardized operating procedures.

Acted as in-house Notary Public for business-critical documentation.

AMA SIGN & ELECTRIC CO. — Bronx, NY

Executive Office Administrator Assistant 2007 – 2014

Supported executive leadership with daily business operations and administrative oversight.

Managed billing, purchasing, and Accounts Payable / Receivable workflows.

Prepared payroll and union reports with accuracy and timeliness.

Produced operational reports, spreadsheets, and documentation to support decisionmaking.

Completed DOB permit applications and regulatory paperwork.

Delivered consistent customer service while supporting internal operations.

EDUCATION

SUNY Empire State College — Westchester, NY

Psychology GPA: 3.93

Drake’s Business School — Bronx, NY

Executive Office Specialist GPA: 3.63

CREDENTIALS & TOOLS

Licensed Notary Public (New York)

Microsoft Office Suite (Excel, Word, Teams)

Dynamics 365

Kronos Payroll Systems

LANGUAGES

English (Fluent)

Spanish (Fluent: Read, Write, Speak)

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