Carpet Cleaning Technician with Steam & Stain Expertise
Resume:
Patric Harris
Henderson, NC *****
******.******@******.***
Work Experience
Carpet Cleaner
Oxi Fresh Carpet Cleaning-Durham, NC
June 2024 to November 2024
• Transport company vehicle and equipment to client location.
• Call client before arriving
• Inform client of any promotional opportunities prior to cleaning (add-ons)
• Performed thorough carpet cleaning services for residential and commercial clients, utilizing industry- leading equipment and techniques
• Managed a high volume of carpet cleaning projects, averaging 20 jobs per week
• Successfully removed tough stains and odors from carpets using specialized cleaning solutions and treatments
• Ensured customer satisfaction by providing exceptional service, addressing any concerns or issues promptly and professionally
• Maintained accurate records of completed jobs, including details of services provided and any additional recommendations made to clients
• Collaborated with team members to coordinate schedules, ensuring efficient use of time and resources
• Implemented safety protocols to minimize risks during the carpet cleaning process, adhering to industry standards and guidelines
• Demonstrated expertise in handling different types of carpets, including wool, synthetic fibers, Berber, and more
• Utilized proper techniques for spot treatment on carpets to effectively remove stains without causing damage or discoloration
• Operated professional-grade carpet cleaning equipment such as steam cleaners, extractors, rotary machines, and dry foam systems
• Conducted pre-inspections of carpets to assess their condition and identify areas requiring special attention or treatment
• Educated clients on proper maintenance practices for their carpets to extend their lifespan and prevent future staining or damage
• Provided estimates for carpet cleaning services based on square footage measurements or specific requirements outlined by the client
• Transport Company vehicle and equipment back to base location. Audio Visual Live Event Technician and Warehouse Manager Rang-Raleigh, NC
September 2021 to May 2024
Warehouse Manager
• Conduct weekly equipment audits to ensure equipment was returned from previous events and is fully operational.
• Ensure equipment is put away and locked up
• Conduct equipment maintenance and troubleshooting to ensure equipment is operational
• Label and Set up new equipment
• Identify and manage damaged equipment (Send it off or repair myself)
• Open and Close warehouse
• Clean Warehouse and Company Vehicle
Live Event Technician
• Plan out day according to the event timeline. ( Set Up, Event, Breakdown)
• Load Van with weight distribution in mind.
• Confirm vehicle load with Equipment Pack List to confirm accuracy of load.
• Transport event equipment to and from event venue using company vehicle.
• Arrive at venue and unload equipment in coordination with venue staff.
• Set up contracted gear for sound, lighting, and SFX testing.
• Coordinate with event planners, caterers, decors, photographers, and other vendors during the duration of the event.
• Ensure all gear is ready for use according to the event timeline. (first dance, speeches)
• Run mixer and eq sound for event.
• Run lighting controller for the event.
• Run special effects for the event.
• Breakdown the event.
• Re-Load company vehicle.
• Final check of venue for all equipment in company vehicle.
• Transport Company Vehicle and equipment back to Warehouse. OPERATIONAL IMPROVEMENTS
2022:
~ Create Equipment Contents Signifier for each case.
~ Label ALL Equipment. (Consoles, Cables, etc.)
2023:
~ Move Equipment to new Warehouse .
~ Create warehouse layout.
~ Begin Lighting and Sound Training.
2024:
~ Create Process Placards (Protocol Placards
~ Create warehouse and equipment Cleaning schedules Fulfillment Supervisor
Candle Science-Durham, NC
February 2019 to June 2021
Employee Management
• Identify employee strengths and weaknesses.
• Review employee requests. (PTO, Emergency Sick, Unpaid Time Off)
• Conduct new hire orientation.
• Create Performance reviews for fulfillment stations (Picking, Packing, errors, skills, weaknesses, future goals)
• Conduct employee review process (30, 60, and 90 and Annual)
• Be the channel for information for management to staff.
• Evaluate and approve timesheets (Daily Monitoring)
• Monitor employee morale and pace.
• Employee Training and Retraining.
Operations
• Open and Close warehouse floor
• Delegate daily tasks based on urgency and importance
• Correct packing/picking errors for order completion. (Address, timeout, packing proposal)
• Call logistic team to restock items.
• Maintain shift performance through employee breaks.
• Set up material breakdowns for employees.
• Complete random QC checks on completed packages. Operational Improvements:
~ Creation of Mis-pick Data log (2020)
~ Creation of Mis-pick bin (2020)
~ Creation of QC package check process (2021)
~ Co-Creation of fragrance overstock (2020)
Education
Associate's degree in Psychology
Durham Technical Community College-Durham, NC
August 2018 to May 2019
High school diploma
Northern-Durham, NC
August 2014 to June 2018
Skills
• Sound judgment (3 years)
• Hospitality
• Customer service (4 years)
• Cleaning
• Data collection
• Performance marketing
• Organizational skills
• Telemarketing
• GPS
• Integrated library system (3 years)
• Public speaking
• Operating systems
• Marketing
• Heavy lifting (6 years)
• Floor care
• Canvassing
• Training & development
• English
• Social media management
• Teaching (3 years)
• Customer relationship management
• Telecommunication
• Time management
• AI
• Door-to-door
• Residential Cleaning (1 year)
• Food service
• Lighting design (3 years)
• Negotiation
• Carpet cleaning
• Sales (1 year)
• Commercial cleaning
• Delivery driver experience
• Computer skills
• Lead generation
• Writing skills
• Leadership
• B2B sales
• Communication skills
Languages
• Bilingual
Certifications and Licenses
Driver's License
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