Administrative Assistant with 20+ Years Experience
Resume:
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Margoe Drake
***********@*****.***
Milwaukee, WI 53225
Summary
Orderly and committed administrative assistant offering over 20 years of solid skills in customer relations and resilience to handle challenges in fast-paced professional and collaborative environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone, Managing or in a team to accomplish on-time and accurate work tasks.
Experience
Personal Care Worker (PCW), Serenity Gardens
Milwaukee, WI March 2025- Current
Provide support to individuals with daily tasks
Medication Management
Housekeeping and Maintenance
Meal Preparation & Feeding
Administrative Assistant, Life Care Personal Care LLC
Milwaukee, WI September 2024- Current
Managing Communications
Scheduling Appointments
Providing General Support to Staff & Clients
Database Management
Maintaining Filing Systems
Skip Tracer/Letter Specialist, BMO Bank Brookfield, WI
March 2023-June 2024
Navigating through Windows 11
Composing letters about home foreclosures/vehicle repossessions
Search for borrowers to contact in regards of negative account balances (attempt to collect debt)
Customer Service Representative, Anthem Blue Cross/Blue Shield Indianapolis, IN
July 2014-April 2017
Maintain a minimum goal per quarter
Ability to manage multiple assignments in an efficient and accurate manner,
Provide customer support for internal staff and clients
Collections Representative, Premiere Credit Indianapolis, IN
October 2012- July 2014
Manage high call volumes
Exceeding various goals on a monthly, daily and weekly basis
Operate in a call center environment/ take 40+ calls per day
Senior Collector, Student Assistance Corp. (Sallie Mae) Indianapolis, IN
June 2005-October 2012
Training reps on collection goals and strategies
Payment processing, skip tracing, and extensive interaction with lenders, schools, etc.
Managing a collections team of 15+ representatives
Multitasking, scheduling and conducting interviews
Education
Milwaukee Area Technical College - May 2000- Aug 2001
Business Administration & Management (AAS)
Pike High School Indianapolis, IN
August 1992- June 1996
Skills
Project management Data analysis Communication
Organization Problem-solving Management
Multitasking Skip Tracing Leadership
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