Senior Technical Lead with Cross-Functional Expertise

Job Objective

To obtain a lead or deputy position exercising my extensive technical and

administrative skills.

Education and Training

University Of Missouri - St. Louis - St. Louis, MO Bachelor of Science

Computer Science, 05/1999

Minor in Mathematics

Professional Training:

oMS Suite of Applications (EXCEL, POWERPOINT, MSWORD, MS Project)

oGoogle Analytics – 2024

oConfiguration Management Certification

oFinancial modeling and Valuation

Current and Past professional certifications include:

oCASP, Security +

oInternal Auditor

oBusiness Process Modelling

oScrum Master Certified, Scrumstudy - Jan 2021

oScrum Master Certification – Product Owner – August 2021

oSix Sigma Yellow Belt Certified

oCustomer Service Management Certified - June 2021Summary

oSQL certification – In Progress

Accomplished technical professional with over 15 years of demonstrated success in product development and leading cross-functional teams. Expert in utilizing business analysis and product development expertise to drive organizational goals. Skilled in managing concurrent objectives to optimize efficiency and achieve favorable outcomes. Effective communicator and collaborator, fostering key partnerships and contributing significantly to projects and team initiatives across telecom, network, hosting, security, governance, and vendor management domains, consistently delivering positive business impact.

Skills

Project Management Skills

Technical Skill

Requirements Analysis

Data Warehousing

Superb Time Management Skills

Data Migration

Data Analysis

Programming Languages: AppScript, SQL, PL/SQL, UNIX, Cold Fusion, Java, JavaScript, HTML, PeopleSoft, Unix scripts

Complex Problem Resolution

Communication Tools: Slack, Jabber, WebEx, Blue Jeans, Teams

Business & IT Planning

Data Warehousing

Agile /Waterfall methodologies

Development Tools: Atlassian JIRA, Trello, Google Suite, SAP Business, Confluence, Atlassian JIRA, Microsoft 365, Smartsheet, Open Project, MS Project, PowerPoint.

Scrum

Defect Management

Risk Management

Experience

OWNER/PROPERTY MANAGER 08/2024 TO CURRENT

JAC US Properties - Ashburn, VA

Guest Communication: Responsible for all interactions with guests, addressing their inquiries, managing complaints, and provided assistance throughout their stay.

Marketing: Attracts guests and ensures consistent bookings through effective marketing strategies.

Cleaning and Maintenance: Oversees property upkeep, coordinating cleaning services and repairs, while managing supplies and maintenance schedules.

Compliance: Ensures properties adhere to legal and safety standards, including obtaining necessary permits and licenses.

Managing Bookings: Handles all aspects of reservations and property listings on rental platforms.

Check-in and Check-out: Manages the arrival and departure processes, which includes key exchanges, providing instructions, and ensuring the property is ready for guests.

Listing Creation: Develops and maintains attractive property listings to enhance visibility on rental platforms.

Taxes: Responsible for collecting and remitting required taxes related to the rental activity.

DATA PROJECT MANAGER 10/2021 to 5/2024

Fetch - Ashburn, VA (Remote)

Introduced and implemented Agile and Scrum methodologies to enhance project efficiency, notably in the Core Insurance reconciliation project. Organized and led cross-functional teams, including BI and Data Teamwork, through Agile ceremonies like Sprint Planning and Daily Standups, optimizing offshore and company resource collaboration.

Created and implemented streamlined processes for managing requests across various company workstreams, alongside establishing Sprint release schedules for BI and Data Teams. Utilized project management tools such as Jira for organizing and tracking team tasks and project progress.

Assessed project risks and implemented effective mitigation strategies, focusing on subcontractors, vendors, and external dependencies. Created Confluence Spaces to manage project artifacts and enhance team collaboration.

Successfully defined project plans, scope, and timelines, effectively managed workflow and personnel to consistently achieve deadlines and prevent scope creep. Led the creation and implementation of a comprehensive Disaster Recovery Plan, ensuring business continuity and resilience.

Led and coordinated the GA4 implementation project, defining project plans, timelines, and managing workflow across teams and vendors to deliver ahead of schedule while managing scope effectively.

CONTRACTOR-TECHNICAL PROJECT MANAGER 10/2019 to 8/2021

Kelly Mitchell- Verizon - Ashburn, VA

Led and managed complex technical projects and cross-functional teams using Agile methodologies. Defined project scope, plans, and timelines, ensuring on-time delivery while preventing scope creep. Organized and facilitated Agile ceremonies such as Sprint Planning, Daily Scrums, Sprint Review, and Retrospectives.

Managed data for multimillion-dollar contract management systems, including project planning, data integration, and coordination with information warehouse teams and database administrators. Successfully integrated systems like LeaseNet for enhanced contracting management and collaborated effectively with vendors to establish contract hierarchies.

Coordinated international data integration efforts, overseeing data migration, transformation, and validation processes. Proficient in logical and physical data structure creation, business rule definition, and ensuring data quality.

Built and maintained relationships with stakeholders at all levels, including senior management, customers, internal teams, and vendors. Drafted project schedules, allocated resources, and managed workforce schedules to meet project objectives.

Utilizes my comprehensive knowledge of System Development Lifecycle (SDLC) methodologies to guide projects from pre-development through design and construction phases. Known for proactive risk assessment and mitigation, ensuring smooth project execution amidst external dependencies and potential challenges.

Collaborated effectively with business units to gather requirements and implement solution changes, ensuring alignment with business goals. Strong communicator who fosters teamwork across diverse groups to deliver technical projects that meet client specifications.

PROJECT MANAGER/BUSINESS CO-OWNER 01/2018 to 10/2019

Loudoun Roofing Pro, LLC - Ashburn, VA

Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.

Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.

Maintained vital business function throughout unexpected events and managed disaster recovery.

Oversaw workforce schedules and allocated resources in order to achieve project goals.

Modified and reconstructed project plans to better align with organizational objectives.

Utilized project schematics, drawings and specifications to complete detailed and highly accurate take-offs.

Monitored internal financial budgets to measure against projections.

Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.

Brought projects in on-time and in accordance with budget and quality standards.

Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.

FREELANCE CONTRACTOR 01/2018 to 01/2019

Self Employed Services - Ashburn, VA

Planned and developed business plans, with a focus on coordinating website development using WordPress and implemented agile practices tailored to application requirements. Maintained website integrity for Keller Williams Real Estate Agency and ensuring quality assurance through payroll recording and website testing. Developed use cases, designed websites and large-scale applications, and collaborating with cross-functional teams to innovate new product concepts. Continuously updates knowledge in latest technologies and conducted thorough analysis of business intelligence data to drive competitive market strategies and identify growth opportunities. Managed testing cycles, created test plans, and conducted comprehensive quality assurance reviews to uphold development standards and optimize user satisfaction across Windows, Android, and iOS platforms.

TECHNICAL PROJECT MANAGER 09/2017 to 01/2018

Ideation Inc - Reston, VA

Monitored workflow and timelines to ensure projects remain on track, adeptly adjusting strategies as needed. Organized and led Agile and Scrum meetings, facilitating Sprint Planning, Daily Standups, Sprint Check-Ins, and Retrospectives to enhance team collaboration and project efficiency.

Kept track of Cost to maintain project budgets and accurately estimate costs for future initiatives. Developed comprehensive Monthly Status reports for FEMA, demonstrating strong reporting capabilities and stakeholder communication.

Specialized in system integrations and migrations, successfully project-managing transitions to new platforms with a focus on achieving seamless operations. Utilizes agile methodologies effectively, particularly in facilitating daily scrum meetings for IT Services, ensuring alignment with project goals and timelines.

Regularly produces detailed status reports for customers and senior management, providing clear insights into project progress and outcomes.

HEALTH BENEFITS ADVISOR 05/2017 to 09/2017

Aflac - Ashburn, VA

Effectively responded to member inquiries about plan benefits and provisions, maintaining proactive telephone and electronic communication to initiate and follow up with prospective organizations. Conducted compelling open enrollment sales presentations to promote ancillary products and services to existing and potential members.

Initiated projects aimed at lead generation and brand awareness to drive new member enrollment. Established and achieved annual sales revenue and membership growth goals through strategic planning and engagement with HR leaders and C-level executives.

Organized and verified enrollment and benefits documents, ensuring accuracy and compliance. Provided detailed information to beneficiaries regarding plan benefits and eligibility determinations, enhancing customer satisfaction and retention.

Consistently communicated with potential clients to tailor supplemental insurance solutions based on their financial needs and requirements, effectively improving insurance coverage. Generated leads through field activities and referrals, and consistently met and exceeded monthly sales targets.

Maintained meticulous oversight of insurance claims, customer records, and policy renewals, ensuring seamless service delivery and customer satisfaction.

CONTRACTOR- TECHNICAL PROJECT MANAGER 12/2015 to 12/2016

Nexius- Time Warner Cable Contractor - Reston, VA

Managed multiple cross-functional projects in diverse environments, leading teams of up to 30 members. Demonstrated success in deploying and optimizing Carrier-grade Wi-Fi solutions, including 802.11 a/b/g/n/ac, Hotspot 2.0, Passpoint, and Next Generation Hotspot technologies, achieving deployment goals ahead of schedule.

Played a pivotal role in launching and activating 160,000 outdoor Wi-Fi networks, surpassing expectations by 50%. Redefined use cases, process flows, and activity diagrams using MS Visio to ensure clear requirements understanding.

Created project plans, system requirements definition, data modeling, module development, testing, and implementation. Led effective weekly team status meetings, resolving issues promptly and ensuring project milestones were met.

Acted as a business analyst and liaison between technical developers and end-users, ensuring alignment of delivered systems with business needs. Facilitated Scrum sessions and managed project needs in hybrid and Agile methodologies, collaborating closely with architects and product owners to ensure feature alignment and design accuracy.

Managed integration points with other product teams, monitored workflows, and adjusted strategies as needed. Proficient in Change Request management using JIRA, overseeing multiple vendors to ensure successful project delivery. Produced executive-level status reports, facilitated cross-functional work groups, and guided technical teams to achieve project milestones and improve efficiencies.

Articulated project goals, translating business needs into technical requirements, and maintaining comprehensive project documentation in tools like Confluence. Resolved complex project issues including staffing shortages, scope creep, and divergent business needs, ensuring project success and stakeholder satisfaction.

SR. BUSINESS ANALYST/ DEVELOPER 10/1999 to 09/2009

SBC Communications Inc - Saint Louis, MO

Edward Jones - Saint Louis, MO

Unitrin Insurance - Maryland Heights, MO

Led requirements gathering and workflow development for insurance financial systems, ensuring alignment with business objectives.

Collaborated with team members on software product implementations, enhancements, and integrations, driving successful project outcomes.

Facilitated stakeholder meetings to gain approval and design integration flows for insurance business systems.

Developed business solutions to integrate acquired companies, demonstrating strategic thinking and business acumen.

Conducted thorough research and documentation of legacy insurance finance systems, optimizing databases and queries for improved performance.

Automated SQR reports for insurance agents, enhancing operational efficiency and data accuracy.

Provided support for Data Center operations on a rotating basis, ensuring continuous service availability.

Designed detailed business plans outlining finances, goals, and operational strategies for company growth.

Compiled and analyzed business intelligence data, producing actionable reports to support decision-making processes.

Streamlined operational efficiencies through requirements gathering, facilitating on-time and under-budget corporate transitions.

Collaborated with clients to gather requirements, analyze processes, and develop solutions for financial reporting.

Led projects and served as a primary liaison between clients and internal teams, ensuring alignment with goals and meeting quality standards and deadlines.

Education and Training

University Of Missouri - St. Louis - St. Louis, MO Bachelor of Science

Computer Science, 05/1999

Minor in Mathematics

Training: Google Analytics – 2024

Neo4j

Financial modeling and Valuation

Certifications

Scrum Master Certified, Scrumstudy - Jan 2021

Scrum Master Certification – Product Owner – August 2021

Six Sigma Yellow Belt Certified

Customer Service Management Certified - June 2021

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