Customer service specialist

Zakkiyyah Porter

Las Vegas, Nevada 702-***-**** **************@*****.***

Profile

Dynamic professional with over three years of experience in customer support and administrative operations, consistently driving efficiency and satisfaction. Proficient in enhancing occupancy rates through strategic marketing and adept at managing resident communications to foster positive relationships. Demonstrated expertise in team leadership, training, and collaboration, contributing to operational success and improved service delivery. Committed to streamlining processes and ensuring exceptional service, while maintaining a detail-oriented approach in fast-paced environments. Technical Skills

Customer Service Task Ownership/Management Administrative Coordination Digital Systems Navigation Attention to Detail Call Center Experience Patrol

Professional Experience

January 2026 - PRESENT

Marksman Security Corporation, Las Vegas - Security Officer Maintained a safe and secure environment by monitoring premises, enforcing rules, and responding to incidents. Conducted regular patrols, controlled access to buildings, and observed for suspicious activity or safety hazards. Documented incidents and coordinated with emergency services when necessary.

April 2025 - November 2025

Advanced Management Group, Las Vegas - Leasing Consultant Effectively marketed community by conducting property tours, and showcasing community features to prospective residents. Processed applications to ensure timely approvals and maintain high occupancy rates. Addressed resident complaints and inquiries, leading to a 20% increase in occupancy and customer satisfaction ratings. February 2023 - December 2024 - Seasonal

IFoster with AmeriCorps, Las Vegas - Youth Program Advisor Facilitated youth services by developing referrals and guiding individuals through available resources.Coordinated logistics for community events, ensuring successful execution and strong stakeholder engagement. Fostered relationships with local organizations to enhance service delivery and improve outreach efficiency. June 2022 - July 2023

Sonic Drive-In, Las Vegas - Team Lead

Supervised team to enhance customer satisfaction and ensure operational accuracy. Trained and on-boarded new team members, significantly boosting team productivity. Managed daily cash flow and multi-tasked across various areas to improve processing speed. Fostered collaboration within shifts to improve overall operational efficiency. Certifications

Appoquinimink High School, Middletown - Diploma

BDG Dental Assisting Academy, Las Vegas - Dental Assisting License American Heart Association, Las Vegas - CPR/AED Certification PILB, Las Vegas- Guard Card

TAM Nevada, Las Vegas - TAM Card