General Manager and Office Operations Leader
Resume:
Simon Sajadi
Poway, CA *****
***********@*******.***
OBJECTIVE
Looking to contribute as an Office Manager with an organization that requires a professional with in-depth knowledge of the marketplace and the ability to increase revenue through efficient management and the client’s interest at heart. E DUCATION
B.A., Economics; 2006
University of California, San Diego
Dean's List
SKILLS AND STRENGTHS
• Enthusiastic and willing to assume increased responsibility to help meet the defined goals of a Lease Up development
• Ability to adapt quickly to challenges in a dynamic and fast paced environment
• Able to coordinate multiple projects efficiently and meet deadlines under pressure
• Recognized as a creative, energetic, and self-motivated problem solver PROFESSIONAL EXPERIENCE
Sentral
Sentral is the leading full-service residential hospitality operator, maximizing NOI and Asset value through superior performance and enhanced experience. Sentral provides defining services to residential communities such as Class A apartment buildings, luxury hotels, as well as other hospitality services. They support learning and development offerings, leadership coaching, and mentorship programs. The General Manager functions as the primary strategic business leader for the property. The General Manager takes full ownership of all property related matters. Direct responsibility for the property’s P&L, financial performance, sales and revenue generation, and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations. General Manager - Ten310 (Lease-Up) 90 units
10/2024 - 09/2025
• Provided inspirational leadership, motivated the team to achieve and exceed operational excellence
• Developed and deployed strategies to market the property and homesharing opportunities to increase market share
• Fostered an open-door policy environment and culture of trust and community
• Created an environment that promoted team member engagement and growth
• Demonstrated dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training
• Lead daily meetings to uphold operational efficiencies and interdepartmental communication
• Analyzed operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
• Managed a highly skilled on-site team with effective recruitment, training, motivation and development programs
• Achieved the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
• Developed yearly operating budgets/forecasts and sales/marketing plans
• Analyzed and evaluated monthly and/or quarterly financial statements; wrote clear and concise owner's reports to substantiate the analysis
• Evaluated and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
• Oversaw all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs
• Promoted and taught safe work practices among on-site team and ensure all safety programs are implemented and followed
• Created staffing schedules and ensured they are consistent with community needs
• Ensure compliance with all company, local, state and federal regulations and safety rules Greystar
Greystar provides world-class service in the residential rental housing industry. Their innovative and unique business model integrates the management, development and investment disciplines of the rental housing industry on international, regional, and local levels. Greystar prides itself on being the nation’s largest multifamily property management company which is also redefining excellence in apartment living. Community Manager - Catherine Santa Monica (Lease-Up) 281 units 7/2020 - 1/13/2023
• Managed the day-to-day operations of a Class A lease-up property; Including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals and ensured that the operation of the property complies with Company policies and procedures.
• Created operating budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Met targeted revenue by establishing record rental rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Received 100% of rent during the Covid-19 pandemic with zero delinquency, while achieving an Average $6.50/PSF
• Controlled expenditures by staying within the constraints of the approved budget and managed the balance and maintenance of the petty cash fund.
• Oversaw the lease enforcement process which included: Approving prospective resident applications, screening/verification, and renewal leases, conducted annual apartment inspections, and followed proper notice requirements within The City of Santa Monica Housing guidelines.
• Gathered, analyzed, and interpreted current market and economic trends that impacted the property and implemented short- and long-term marketing and leasing strategies to achieve the property’s occupancy and revenue goals. Reaching stabilization within one year of opening.
• Supervised property staff by interviewing, hiring, orienting, and training employees, and managed their performance in accordance with the Greystar’s policies, values, and business practices.
• Managed the client/owner relationship by meeting with the ownership groups, conducting property tours with developers/investors, provided updates and information about the property’s performance, and responded to ownership requests as needed.
Alliance Residential Company
Alliance Residential is a fully-integrated company focused on the development, acquisition, construction and management of residential and mixed-use communities in the United States. Alliance Residential has also been named one of the Best Places to Work in Los Angeles by the Los Angeles Business Journal and Best Companies Group.
Assistant Business Manager (Lease-Up) 99-500 units 12/2013-7/2020
• Played a key role in successfully leasing up several Class-A properties throughout San Diego
• Exuded an outgoing and dynamic personality while touring future residents as well as industry investors.
• Motivated fellow Sales Associates to enhance their knowledge regarding products, floor plans, competition, and amenities while identifying opportunities to create value for residents which will drive more revenue and achieve leasing goals
• Coordinated and participated in revenue driven leasing and marketing outreach activities.
• Expressed world class customer service while coordinating and participating in revenue driven leasing and ground breaking resident events
• Mastered a system for effective follow-up with prospective residents through online and telephone lead management.
H.G. Fenton Company- San Diego, CA
One of the largest real estate organizations in San Diego, H.G.Fenton serves businesses and residents through the acquisition, development, ownership and management of commercial and residential properties. Leasing Manager (Lease Up) 254 units
04/2011-03/2013
• As a successful Leasing Manager, I was responsible for effectively marketing and leasing apartments by touring the model, amenities and community while establishing genuine and positive connections with prospective residents. By doing so I maintained a 50% closing ratio and 75% renewal rate average.
• Provided high quality customer service and assistance in the coordination of resident retention activities and the marketing of the community.
• Spearheaded the transition to an online presence for our communities; unique email communication campaigns; created and managed social media including: Facebook, Pinterest, Foursquare, ForRent.com, Reputation Management analytics and Yelp.
• Lead most resident activities and programs to include: Posting and collecting rent and other revenues, resident communication and renewals. As well as the monthly community newsletter, Resident Rewards Program, and Business of the Month Program.
RELEVANT CERTIFICATIONS
GoSaMo Transportation Management Organization
• Compliant with the City of Santa Monica Transportation Demand Management Ordinance Chapter 9.53 and is certified as an Employee Transportation Coordinator HONORS
• Phi Theta Kappa International Honor Society, UCSD Member
• Alpha Gamma Sigma Honor Society, UCSD Member
T E CHNICAL SKILLS
Software Applications: Onesite, Real Page, Rippling, Zendesk, StayNTouch, Ramp, Expensify, Rent Café, LRO, Yardi, ButterflyMX, Oracle, MRI (Property management software for multifamily and commercial real estate management) OnSite Screening Software, Excel, PowerPoint, Microsoft Office, Adobe, Outlook, Intercooled Stata, AS 400 (IBM I Series), Weblisters, Snappt, BiRadix, Reputation.com Operating Systems: Windows 11, Vista/95/98/2000/ME/NT/XP/8/10, MacOs
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