Remote Data Entry Clerk Candidate with IT Experience

Kevin Skeen

*** ******* **** *****

Morrisville, North Carolina 27560

******@*********.***

(Cell) 919-***-****

OBJECTIVE

A seasoned and motivated professional with progressive experience in Technical Support and Software Engineering.

EXPERIENCE

AT&T April 2011 – September 2024

System Engineer, Research Triangle Park, NC

Developed call flows in Voice XML and state table applications for IVR platform.

Troubleshot and resolved problems such as telephony configuration, signaling type, T1/E1 switch interface, ISDN signaling, channel signaling protocols, and trunk interface.

AT&T July 2008 – April 2011

Technical Architect, Research Triangle Park, NC

Provided telephony support for voice products running on Windows/UNIX platforms for over 300 clients.

Migrated IVR infrastructure that consists of state tables applications running on WVR for AIX to a dynamic VXML with Java using Genesys for CTI on Avaya platform.

INTERNATIONAL BUSINESS MACHINES (IBM) May 2007 – July 2008

Support Engineer (Consultant), Research Triangle Park, NC

Provided telephony support for voice products running on Windows/UNIX platforms for over 300 clients.

Analyzed system level traces and published technical notes for external customers.

INTERNATIONAL BUSINESS MACHINES (IBM) February 2006 – February 2007

Field Technical Engineer (Consultant), Research Triangle Park, NC

Monitored, managed, and supported over 2500 Windows/UNIX e-business servers for major customer accounts such as GM, IRS, LOWES, Bank of America, FEMA, BP, and Disney.

Installed and configured BMC Patrol agents, virtual agents, and Knowledge Modules such as Oracle, DB2, WebSphere, MQSeries, and ISM across various UNIX/Windows platforms.

COMPUTER LANGUAGES/SKILLS

VXML, REXX, Visual Basic .NET, C Language, shell scripting, HTML, UNIX, AIX, Linux, BMC Patrol, NETIQ, Windows, Microsoft Office, Visio, WIS InstallMaster, HP, Dell, Compaqs, Ethernet, DB2, TCP/IP, RAID5, CAT 5

CERTIFICATIONS

Six Sigma Green Belt, June 2014, Microsoft Certified Application Developer (MCAD), Microsoft .NET, Microsoft Certified System Engineer (MCSE), Windows NT 4.0, Microsoft Certified Professional (MCP), MCP ID# 947360.

EDUCATION

WINSTON-SALEM STATE UNIVERSITY, Winston-Salem, NC

Bachelor of Science in Computer Science, Minor in Mathematics

Honors: Cum Laude graduate, Dean’s List, Who’s Who Among Students in American Universities and Colleges.

Activities: Omega Psi Phi Fraternity, 3rd Degree Master Mason, Golf

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