Customer Service & Telemarketing Professional

April Tanner

Rice’s Landing, PA 724-***-**** *.**********@*****.***

Professional Summary

Remote-ready customer service professional with experience in telemarketing, cold calling, appointment setting, and small business ownership. Strong communicator with a background in conflict resolution, customer education, and relationship building. Currently completing a Master’s in Management, combining practical customer-facing experience with formal business training.

Core Skills

Customer Service & Client Support

Remote Communication (Phone & Email)

Cold Calling & Telemarketing

Appointment Setting

Conflict Resolution & De-escalation

Relationship Building

Time Management & Self-Direction

Microsoft Office (Word, Excel, PowerPoint)

Dialer Systems & Call Tracking

Professional Experience

Appointment Setter (Remote)

2026 – Present

• Conduct outbound calls to schedule service appointments for technicians

• Communicate professionally to confirm customer needs and availability

• Maintain accurate call and appointment records

• Meet daily call and appointment-setting goals

Owner / Dog Trainer – Golden Paws

2018 – Present

• Founded and manage a dog training business serving a diverse client base

• Educate clients on training strategies and long-term behavior management

• Provide service dog training support for veterans and individuals with PTSD

• Manage scheduling, communication, and business operations independently

Laborer / Pressure Caster – Homer Laughlin

2018 – 2021

• Promoted based on performance and reliability

• Followed detailed procedures to meet quality and production standards

Education

Master of Management (In Progress)

Southern New Hampshire University 2024 – Present

Bachelor of Social Sciences

Southern New Hampshire University 2020–2021, 2023–2024

Associate of Arts

Ashland University 2017–2018

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