Legislative Aide and Constituent Services Specialist
Resume:
Cheryl Elise Clay
**** ******* **, *******, **. *8212
******************@*******.***
About Me
I'm a versatile professional with extensive experience supporting the legislative process, managing administrative duties, and providing exceptional customer service to diverse populations, including constituents and veterans, core competencies include administrative assistant functions, processing, and specialized roles like medical representative within a hospital setting. I excel in roles requiring a blend of administrative precision, empathetic constituent relations, and a strong commitment to service excellence.
Work Experience
Legislative Aide/Constituent Services
House of Representatives/Lansing, MI
June 2025 - December 2025
Answered phone calls, emails, and letters on behalf of the Senators office; this included assisting constituents and Veterans when they requested assistance and I was able to re-routing others to the appropriate channel, if necessary. Consistent with follow up and resolution of constituent issues · Attended senate and committee meetings with the Senator; took notes and prepared summaries of meetings · Prepared Resolutions, Certificates of Appreciation, and Resolutions in Memoriam · Prepared items to be distributed to the public, such as newsletters, mailers, and prepared social medial content · Assisted in coordinating events · various other administrative tasks, as needed. strong verbal and written communication skills · proficient in Microsoft Office, Outlook · Proficiency in social media (Facebook, Instagram, and Twitter) · Strong writing skills.
Property Rehab Compliance Representative
Detroit Land Bank Authority / Detroit, MI
July 2024 – April 2025
Monitored property owners to ensure they were making repairs on their renovation. Drafted and sent warning and extension letters to owners.
Reviewed updates (photos, documents, permits, etc.) received from property owners. Tracked statuses of properties utilizing a customized Salesforce report working in a call center environment.
Customer Service Representative III
Detroit Land Bank Authority
August 2022 – July 2024
Serviced customers via telephone, email, web or in person interactions. Processed customer inquiry by gathering required information to provide an appropriate solution and providing follow up if required to ensure resolution. Input customer inquiry and required detailed information into Salesforce.
Pharmacy Tech/Benefits Claims Specialist
Centene Corporation
January 2020 – July 2022
Interpreted provider's prescriptions and created orders as permitted by state regulation. Entered data into the pharmacy system accurately. Verified validity of prescriptions and document verification per company procedures.
Customer Care Representative
Public Lighting Authority
August 2017 – October 2020
As a Customer Care Representative, I provided customer service for residents receiving and making follow-up calls, problem solving, documenting issues, tracking resolutions and follow up at the direction of the Sr. VP Public Affairs.
Dealt directly with residents either by telephone, electronically or face to face as needed. Responded promptly to resident inquiries (calls, emails, app reports, etc.), handling and resolving resident complaints.
Public Lighting Authority (Temp) Experis Detroit, MI.
March 2016 - August 2017
Maintained records of resident interactions and transactions, recording details of inquiries, comments, complaints and actions taken through the resident tracking system.
Resolved outstanding issues with the Engineering Department. Attended weekly construction meetings for updates. Updated construction scheduled for distribution to PLA staff.
Quality Assurance Specialist NobleVoice Detroit, MI April 2014 – 04 2015
As a Quality Assurance Specialist, I was responsible for assessing the quality and performance of our 130 career advisors who dealt with the public over the telephone.
Worked with management on employee coaching, training, and development to enhance or correct the behaviors that lead to excellent customer service.
Assisted with development of the call center training and quality assurance process worked on a variety of assigned special projects.
Education
Sawyer School of Business
Admin Assistant/Business Management
1984 – 1985
Technical Degree
Dominican High School
College Preparatory
1977 – 1981
High School Diploma
Skills
Skilled in Salesforce, HIPAA compliance, and risk management, processing benefit claims with a strong focus on enhancing customer satisfaction and operational efficiency. Certified Compliance Professional (CCP) dedicated to delivering exceptional service and support, Account Management, Accuracy, Appeals, Billing Process, Customer Service Assistance, Detail Oriented, Health Insurance, Invoicing, Managed Care, Medicaid, Medicare, MS Office, Outlook, Pharmacy, Researching, Team Building, Editing Skills.
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