Executive Assistant to CEO - Remote Operations Leader

Alicia Spivey

Microfilm/Record Room Supervisor, eFiling Liason

Jefferson City, TN 37760 865-***-**** **************@*****.*** Current remote supervisor looking for higher remote opportunities. Skilled in electronic reviewing and filing, training others, and completing tasks in a timely, efficient manner. Customer Service Schedule management

Customer support Administrative Experience

Microsoft Office Phone Etiquette

Attention to detail Data Entry

Writing Skills Judicial Case Management

Typing

Supervisor, 03/2006 - Current

Clerk of Superior and State Court – Douglasville, GA Remote supervisor currently reviewing, accepting, and processing over 100 electronic filings per day. I perform training sessions for e-file as well as training on our management as needed/requested. assist in answering public emails and answering phones when needed. I also assist in an areas and resolve issues as requested. I am proficient in Word and other Microsoft programs and well-established in data entry. A few of the other tasks performed are:

• Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applying strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

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Improving customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

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Resolving conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

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Professional Summary

Skills

Work history

Increasing team and office productivity by implementing efficient workflows and setting clear expectations for staff members.

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Mentored new staff members in their new positions, sharing knowledge from years of experience in the field.

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Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

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Developed staff skills through targeted training, resulting in improved performance, growth, and overall comfortability with the job.

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Demonstrated commitment to the office's core values, leading by example and fostering a culture of excellence.

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Customer Order Specialist, 05/2021 - 01/2022

Alorica Calling Center-Remote – Remote

Answering a high-volume of inbound calls for my assigned client and place orders for customers via my home office.

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• Answered any customer service questions they may have had. Maintained a quiet, private office for my work so the clients did not feel as if I am distracted and they have my undivided attention.

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Paralegal Studies, 11/2025

Driver's license April 2002 to August 2029

University: Paralegal Studies, 11/2025

University of Tennessee - Knoxville, TN

Real Estate License: Real Estate, 08/2021

Real Estate U - Remote

High School Diploma: 05/2004

Alexander High School - Douglasville, GA

Certifications and Licenses

Education

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