Dynamic Customer Service & Merchandising Professional

ANITA LYNN HOPPER

539-***-****, *********@*****.***, Tulsa, OK, 74131

SKILLS

Customer service

Online ordering

Customer relations

Upbeat and outgoing attitude

Planning and organization

Physical stamina

Product knowledge

Verifying order accuracy

Merchandise selection

Delivery procedures

Decision-making

Sales proficiency

Accurate money handling

Advertising and marketing

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with extensive experience at Belk Inc. and a proven track record in customer service and merchandise selection. Adept at enhancing customer relations and ensuring order accuracy, I thrive in fast-paced environments while maintaining an upbeat attitude and strong organizational skills. Committed to delivering exceptional service and driving sales success.

EXPERIENCE

Flex Associate, Oct 2024 - Current

Belk Inc., Tulsa, OK, United States

Handled fragile merchandise with extra care to limit damages.

Rotated stock, faced products and built attractive displays.

Identified products in need of restocking by taking accurate inventories.

Kept shelves well-stocked with current merchandise for customers' convenience.

Personal Shopper, Sep 2020 - Current

Sams Club Tulsa Hills, Tulsa, OK, United States

Selected, bagged, and staged grocery orders for guests.

Processed returns and exchanges for unwanted items, adhering to store policies.

Advised customers on suitable substitutes for dated, discontinued, or unavailable products.

Collaborated with team to complete daily tasks and enhance service delivery.

Beauty Consultant, Aug 2010 - Dec 2015

Avon, Oklahona City, OK

Kept beauty counter clean and professional with regular restocking and wipe-downs.

Demonstrated exceptional customer service by addressing client concerns promptly.

Communicated inventory issues and concerns to management for resolution.

Upheld sampling policies and procedures to promote products and control costs.

EDUCATION

Certification: Estethetics

Jenks Beauty College, Jenks Oklahoma, December 2025

Awarded Honor Roll

Diploma: Internet Security

Oklahoma City College, Oklahoma City, May 2005

LANGUAGE

English

Conversational

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