CSR

Allen Bruce Bailey

**** * ***** ***** **,Tucson AZ 85706

520-***-****

**********@*****.***

AREAS OF STRENGTH

Team player, Problem solver, Analytically minded. Excellent customer service. Associate Degree in Computer Networking, Operating Systems: Windows 98 through Windows 11, Server 2000, Unix/ Linux. Windows office software including Excel. Documentation of steps taken and results during phone calls. Worked with computers most of my life. Clean driving record.. 20+ Years of call center work.

WORK EXPERIENCE

GEICO- Tucson, Arizona Oct 2024 to Feb 2026

Customer service for GEICO policyholders. Take inbound calls to assist with billing questions and payment, assist with adding/removing vehicles or drivers to policies.

GC Services - Tucson, Arizona Apr 2022 to Jul 2024

Customer service for Mohela, government student loans. Researched payment history to resolve disputes and discrepancies. Reviewed PSLF, Public Service Loan Forgiveness, payment history to resolve missing payments. Analyzed various types of loan data to answer and resolve customer issues. Took payments by credit/debit cards. Set up payment plans.

VXI Global Solutions - Tucson, Arizona Jan 2020 to April 2022

I took inbound calls to assist both AT&T cell phone members and DirecTV members with canceling their account. My duties were to try to persuade them to stay with the respective product, and/or assist them with upgrading their packages or adding new products.

EGS / APAC/Alorica. Tucson, Arizona Feb 2015 to Jan 2020

I worked on several projects with Alorica. First I was a CSR rep for UPS.com. I assisted callers with tracking their packages, and enter lost packages disputes. Second, I worked with the lost package investigation project.. I would assist with trying to locate packages that were misdelivered or lost in transit. Third, I monitored UPS critical packages like medications and life saving equipment. Fourth, I worked with CVS Caremark with Coverage Determinations and Appeals for patient's medications..

EDUCATION

Chaparral College, Tucson, Arizona - 2000 - 2002 Associate Degree Computer Networking

Flowing Wells High School 1995, Tucson, Arizona- Diploma

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