Ambitious Hospitality Operations Professional

Adrian D.

Lloydminster, SK 226-***-**** ******.**************@*****.***

PROFILE

An emerging hospitality professional creating experiences where guest moments, operational flow, and data awareness work together, so the stay feels natural, intuitive, and almost invisible in its effort.

SKILLS SECTION

• Hospitality Systems: Working knowledge of -

o Opera Cloud PMS for check-in/out, reservations, billing, profile management, and night audit functions.

o ALICE – Hotel Operations Platform (Housekeeping and Staff Communication) o CANARY – Guest Experience Platform (Pre-Arrival Systems)

• Front Office & Guest Services: Experience with guest interactions, bookings, inquiries, and ensure smooth arrivals and departures.

• Cross-departmental Rotations: Housekeeping, Breakfast Ops

• Pending Rotations: Night Audit & Maintenance

• Hospitality Analytics: Applied experience with CoStar (STR) reports, performance metrics, and revenue KPIs (via CHIA & CAHTA training).

• Data & Reporting Tools: Proficient in MS Excel; comfortable preparing reports, tracking occupancy/revenue data, and supporting operational decisions.

• Service Orientation: Strong commitment to guest satisfaction, adaptable across front office and operational support roles.

EDUCATION

Post Graduate Certificate: Hospitality and Tourism Operations Management - Fanshawe College

• Tourism London Award for Overall Performance

• President's Honour Roll

Coursework includes Rooms Division, Hospitality Technology, Food & Beverage, Sales & Events, and Responsible Tourism

Building skills in front office operations, guest services, and hospitality performance analytics

(revenue data, reporting, decision-making)

Post Graduate Certificate: Professional Selling, Seneca Polytechnic, North York, ON Bachelor of Science: Financial Management, Southeastern University, D.C. Adrian D.

Lloydminster, SK 226-***-**** ******.**************@*****.*** EXPERIENCE

Guest Services Associate (Contract, Full Time) - MIcrotel Inn and Suites MasterBUILT Hotels, Lloydminster, SK Jan 2026 – Apr. 2026 Rotations in Housekeeping, Breakfast Operations, Maintenance, Night Audit Primary Focus: Guest Services & Front Office

• Registration & Operations: Executed check-ins and checkouts with high accuracy. Managed guest profiles, payments, and identification via Property Management Systems.

• Administrative Support: Prepared group contracts for sports teams and corporate blocks. Conducted data analysis and paperwork to track property occupancy.

• Technical & Communication: Operated switchboards and key card encoders. Acted as a central hub, liaising with Housekeeping and Maintenance for seamless service.

• Guest Relations: Resolved requests and complaints with positive solutions. Provided concierge assistance, including directions and local service recommendations. Rotation: Housekeeping

• Room Standards: Cleaned guest rooms and public spaces to hotel standards. Made beds, replaced linens, and restocked room amenities.

• Sanitization & Safety: Dusted, vacuumed, and disinfected surfaces. Used and stored cleaning agents safely according to hotel procedures.

• Security: Managed master key security and ensured rooms were secured. Reported maintenance issues and managed lost and found items.

• Efficiency: Followed room checklists for thermostats and alarms to ensure total room readiness. Rotation: Breakfast Operations

• Culinary & Service: Assisted with continuous cooking and restocking of buffet items: scrambled eggs, bacon, French toast, and sausage links.

• Kitchen Maintenance: Performed kitchen cleaning, garbage removal, and sanitation of food-prep surfaces.

Adrian D.

Lloydminster, SK 226-***-**** ******.**************@*****.***

• Operations: Welcomed guests and maintained organized food displays. Assisted with inventory counts, supply ordering, and reporting maintenance needs. Upcoming Rotations: Maintenance and Night Audit

Market Development Analyst (Contract, Full Time)

ALTA CONSULTING, Hybrid, Toronto, ON Sept. 2024 – Dec. 2024 Summary - Assisted market development campaigns by promoting webinars, coordinating participants, tracking responses in CRM, and preparing post-event engagement reports. Business Development Executive

Bachchi Finance, INDIA Jan. 2022 – Dec. 2023

Managed client relationships, ensured compliance, tracked performance, and met revenue targets. Front Office Executive

Chowdhury House, INDIA Oct. 2020 – Dec. 2021

Managed reservations, check-ins/outs, billing, guest requests, and PMS operations while coordinating with housekeeping and supporting smooth hotel operations. Certifications

• Certified Front Desk Representative (CFDR), AHLEI

• Certification in Advanced Hospitality and Tourism Analytics (CAHTA), CoStar Group

• Certified Guest Service Professional (CGSP), AHLEI

• Certification in Hotel Industry Analytics (CHIA), CoStar Group

• Salesforce Certified Associate, Salesforce

• Distribution, Revenue & Demand Management Specialization, ESSEC Business School — In Progress

• Certified in Hospitality Business Acumen (HSMAI) – will commence soon.

• Smart Serve Ontario, WSET Level 1 Award in Wines & Prud’homme Beer Certification Level 1

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