Senior Change Management Leader with 20+ Years Experience

PROFESSIONAL SUMMARY

Results-driven senior consultant with 20+ years of experience in change management, strategic communications, and stakeholder engagement across federal/state government, healthcare, and private industry. PROSCI-certified change management specialist with proven ability to lead enterprise-wide technology transformations and drive user adoption. Ability to influence colleagues, senior team members and stakeholders with an aptitude to develop strong relationships to ensure client satisfaction.

CORE COMPETENCIES

Change Management (PROSCI/ADKAR) • Stakeholder Analysis & Engagement • Strategic Communications • Technology Implementation • Training Development & Delivery • Project Management (Agile/Waterfall) • Risk Mitigation • Microsoft Copilot (AI)

PROFESSIONAL EXPERIENCE

RegEd Licensing Success Analyst/Training Development Coordinator (April 2025 – January 2026)

Develop mission-critical SOPs, coordinate communications and training, manage insurance licensing processes, and leverage Microsoft Copilot (AI) to support strategic business goals. Provide exclusive support to VP of Operations, Managed Services.

Freelance Consultant Various Clients (January 2018-Present)

Provide change management, communications, and business development consulting services to multiple organizations including Leonid Associates and UpScale Security. Develop marketing strategies, communication plans, manage websites, create content across multiple channels, and identify/mitigate change resistance.

RECENT CONTRACT ENGAGEMENTS (2016-2024)

Osprey Software (Alnylam Pharmaceuticals) Senior Consultant (March - June 2024)

Developed and executed communication and change management strategies for pharmaceutical technology implementation.

Gilead Pharmaceuticals Senior Change Manager (February - April 2023)

Led enterprise-wide Windows-to-Mac transition for ~25,000 users, including communication plans and end-user training coordination.

CISCO Change Management & Communications Specialist (Multiple contracts 2016-2022)

Established Organizational Change Management Center of Excellence (OCM CoE) with senior executives. Developed OCM plans for global projects, mentored junior change managers on PROSCI best practices, and created training videos, job aids, and communications to drive adoption.

Hasbro Senior Organizational Change Manager (May - July 2022)

Developed strategic change impacts for enterprise-wide Workday financial system implementation, managed stakeholder engagement, and coordinated train-the-trainer sessions.

Corning Senior Organization Change Lead (January - May 2022)

Led SharePoint Online migration and BOX-to-OneDrive transition for ~55,000 workers, achieving millions in cost savings. Managed MS Teams rollout including communications, training, events, and adoption metrics.

Clorox IT Organizational Change Manager (October 2018 – July 2021)

Led change management for enterprise and international IT initiatives. Developed and executed OCM plans, stakeholder analyses, and communication strategies across multiple Centers of Excellence. Created SharePoint sites as single-source-of-truth, developed ROI messaging, and implemented change plans to drive user adoption. Initiated rebranding for IT and Enterprise Analytics departments.

First Citizens Bank Communication Specialist (2016)

Developed communication strategies for bank-wide ERP transformation, conducted stakeholder analysis, and championed change adoption events.

EARLIER EXPERIENCE (2004 – 2018)

NC Department of Health and Human Services Project Coordinator/Change Consultant (2013-2016)

Provided executive support to NC DHHS WIC Program and four-state consortium for ground-up technology implementation. Managed project plans, change readiness surveys, financial tracking, and strategic communications.

Office of the Secretary of Defense Change Management Lead (2004-2013)

Led change management, communications, and policy implementation for Department of Defense initiatives. Developed strategic communications, managed 1,000+ person events, created enterprise-wide recognition programs, and coordinated training at Defense Acquisition University.

EDUCATION & CERTIFICATIONS

B.S East Carolina University - Political Science and Psychology, Cum Laude, Undergraduate Honor Thesis

PROSCI - Change Management Certified

Security Clearance - Secret

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