Remote Inbound Customer Support Specialist

Nicole Woody

Canton, OH *****

*********@*****.***

+1-234-***-**** or 234-***-****

Professional Summary

Goal-Oriented Support: Provide comprehensive support to team and organizational goals, actively contributing to the achievement of strategic objectives. Precision in Detail and Accuracy: Maintain a meticulous focus on detail and accuracy in all tasks, ensuring the highest standards of quality and minimizing errors in project deliverables. Proactive Issue Resolution: Identify and resolve issues proactively, employing problem-solving skills to mitigate potential disruptions and maintain project momentum. Collaborative Team Player: Collaborate effectively with team members, fostering a supportive and inclusive environment, contributing to collective success through shared knowledge and mutual respect. Continuous Improvement Mindset: Embrace a growth mindset, continuously seeking opportunities to enhance skills and knowledge, staying abreast of industry best practices, and contributing to organizational advancement.

Work Experience

Customer Service Receptionist

Elegance By Le-Canton, OH

January 2022 to December 2025

Answered inquiries, resolved complaints, provided product information, processed orders and returns, and managed accounts via phone, email, and chat. Served as the customer's main point of contact to ensure satisfaction by documenting interactions, troubleshooting issues, and escalating complex problems to achieve quick and effective solutions. Remote Customer Service Representative

Call Center-Canton, OH

February 2009 to December 2025

I have developed diverse skills and achieving key milestones. I accomplished goals, enhanced problem- solving abilities, and consistently met or exceeded company targets despite setbacks. My experience reflects strong safety protocols and organizational skills

• Perform assigned tasks and responsibilities efficiently and accurately to support overall team and organizational goals.

• Collaborate with colleagues and stakeholders to maintain a positive, productive work environment.

• Uphold company policies, professional standards, and contribute to continuous improvement initiatives.

• Experience in remote work and multi tasking.

Remote Customer Service Representative/Call Center Canton, OH

February 2009 to December 2025

I have developed diverse skills and achieving key milestones. I accomplished goals, enhanced problem- solving abilities, and consistently met or exceeded company targets despite setbacks. My experience reflects strong safety protocols and organizational skills

• Perform assigned tasks and responsibilities efficiently and accurately to support overall team and organizational goals.

• Collaborate with colleagues and stakeholders to maintain a positive, productive work environment.

• Uphold company policies, professional standards, and contribute to continuous improvement initiatives.

• Experience in remote work and multi tasking.

Production Worker and Safety Coordinator

Fresh Mark Inc-Canton, MI

February 2010 to June 2025

Education

Diploma

Timken Senior High School

January 2009 to December 2009

High school diploma

Skills

• Customer service

• Attention to detail and accuracy

• Meeting and exceeding company targets

•

• Mechanical knowledge

• Developing and leveraging a diverse

• clear instructions

•

• Identifying and resolving issues

• Computer operation

• Problem Solving

•

• Precise despite challenges and setbacks

• Meeting and exceeding company targets

• Customer support

•

• Communication skills

• Meeting production deadlines

• Attention to detail and accuracy

•

• Collaboration

•

• Leadership Adaptability Communication Listening to requests providing clear instructions Meeting production deadlines Identifying and resolving issues Safety protocols Attention to detail and accuracy Developing and leveraging diverse skills

•

• Listening to requests and providing

• Developing and leveraging a diverse

• Driving

•

• Precise despite challenges and setbacks

• Listening to requests and providing

• Safety protocols

•

• Adaptability

• Computer skills

• skill set

• Leadership

• Food safety

•

• Successfully accomplishing goals

• Identifying and resolving issues

• Delivery driver experience

Languages

• English

Certifications and Licenses

American Traffic Safety Services Association

September 2025 to September 2029

Cosmetology License

November 2025 to January 2027

Driver's License

Contact this candidate