ServiceNow Developer - ITSM & Platform Specialist

Madhumitha Vanamala

Mobile: 912*******, Mail id: **************@*****.***

Summary:

Expertise in service now modules

ITSM - Incident management, problem management, change management, knowledge management.

Service Catalog - Built simple, medium, and complex catalog items, worked on both workflow and flow designer.

Platform basics - Client scripts, UI Policy, Business rule, script includes, notifications, UI actions, ACLs, Data source, transform map workflow, flow designer, basic reports, dashboard, schedule job script, report, export, data import.

Data source, transform maps, Transform map scripts. Professional Summary:

Total Experience- 3+ Years

Working as SNOW Developer in Tata Consultancy Services from (July 2022 - Present). Experience summary

ITSM: Have a process understanding and configured few customizations in Incident, Major incident, problem, change and knowledge management.

Platform Basics: Client-Side Scripting.

● Client Scripts: Worked on different types of Client Scripts [On Change, Onload, On Submit].

● UI Policy: Worked on UI Policy [Onload and On Change].

Server-side Scripting:

● Business Rule: Worked on different types of Business Rules [Before, After, Async, Display].

● Script Include: Used script include for both server and client side

● UI Actions: Used UI. Action as Client Side, Server side and Both.

● Dictionary Entries: Created different types of fields, Dependent, Reference Qualifier

[Simple Advanced].

● Dictionary Overrides: Good Understanding on Overriding the attributes in the Child Table.

● Notifications: Worked on different types like

1. On record Insertion or Updating 2. Event based

ACLs: Good understanding in different types of Security Rules [Table Level/Field Level/*Level and in Roles, Condition, Script Based]

Scripting: Glide Record, Glide Ajax etc.

Data Source/Transform Maps:

● In Data Source loaded an Excel Attachment and created an import set table Created a Transform map and mapped source table and target table fields Validated all the field maps using run script/field mapping scripts/transform scripts.

● Worked on reports, Dashboards, Homepages.

Service Catalog/Request Management

● Created Simple, Medium and Complex Catalog Items by associating workflow.

● Created Variables, Variable Sets, User Criteria, Catalog Client Script, Catalog UI Policy.

● Created Workflows to the Catalog Items.

● Created Record Producer to the Custom Application.

● Created order guides by relating multiple items to create a single request.

Custom Application: Worked on Custom Application and designed record producer, custom table/fields creation, Server side and client-side scripting, flow formatters etc. Technical Skills:

JavaScript, ServiceNow.

Office Package- Microsoft word, Microsoft excel, Microsoft Power Point. Educational Qualification:

● Bachelor of technology in Electronic Instrumentation and Engineering from Kakatiya Institute of Technology and science (2018-2022).

Personal Details:

Name: Madhumitha Vanamala

Languages: English, Telugu

Place: Hyderabad Madhumitha

Contact this candidate