Patient Services Advocate with Community Health Focus

February **, ****

Dear Hiring Team at AltaMed,

I am pleased to submit my application for the Patient Services Advocate II position (JR8071) at AltaMed’s Monrovia location. With extensive experience in community health, patient-facing environments, and program coordination, I bring a strong commitment to creating welcoming, compassionate, and efficient front office experiences for diverse populations.

During my tenure with Adventist Health Glendale and in community liaison roles, I regularly served as a point of contact for patients, families, and community members seeking guidance and services. I understand that the front office sets the tone for the entire patient experience. I am comfortable managing high-volume environments, answering questions clearly, resolving concerns calmly, and ensuring individuals feel respected and supported from the moment they walk through the door.

My background includes coordinating appointments and events, maintaining organized records, communicating across departments, and working independently while representing the organization professionally. I am confident in introducing services, explaining processes, and assisting patients with next steps. My work in community-based settings has strengthened my ability to navigate sensitive situations with empathy and discretion.

AltaMed’s mission to serve as an integral part of the community resonates deeply with me. I value organizations that treat healthcare as both a service and a calling, and I would be honored to contribute to that standard of care.

I welcome the opportunity to bring my professionalism, reliability, and passion for service to the AltaMed team. Thank you for your consideration.

Sincerely,

Sheree Johnson

Resume of Sheree Johnson

Duarte, CA

626-***-**** - ******.*.*******@*****.***

Professional Summary

Patient-focused community health professional with over 10 years of experience supporting healthcare and nonprofit environments. Skilled in front-desk operations, patient engagement, scheduling coordination, and providing compassionate customer service in diverse, fast-paced settings. Known for professionalism, clear communication, and the ability to create positive experiences for individuals seeking services.

Core Skills

• Front Office & Patient Services

• Customer Service & Reception

• Appointment & Event Coordination

• Patient Communication & Support

• Conflict Resolution

• Community Health Outreach

• Administrative Support

• Microsoft Word & Excel

• Professional Communication

Professional Experience

Community Engagement Coordinator

Adventist Health Glendale 2011 – 2021

• Served as a primary point of contact for community members during health programs and outreach events

• Coordinated scheduling, registration, and check-in processes

• Communicated clearly regarding services, expectations, and follow-up steps

• Assisted in resolving questions and concerns in a professional and compassionate manner

• Maintained organized documentation and supported cross-department communication

Community Liaison / Program Coordinator

Choose 2 Live Unlimited

2018 – Present

• Support community members by providing information, referrals, and service navigation

• Coordinate workshops, maintain records, and manage communications

• Represent the organization professionally at events and public engagements

• Assist individuals experiencing crisis with calm, respectful communication

Education

B.S. Human Services – Gerontology - May 2018

Kaplan University, Davenport, IA

Medical Assistant Certification - May 2013

Monrovia, CA

Additional

• Willing to obtain BLS certification immediately

• Flexible availability

Contact this candidate