Customer Service Call Center Agent

Amy Martin

**** ****** ****

Conway, SC *****

**********@*****.***

843-***-**** Home

803-***-**** Cell

Professional Summary

I have 25 years of experience in retail ringing up customers as a cashier to process payments at an amusement park. I have experience working in sales and commission in clothing and shoes in the retail industry. I worked as an receptionist work volunteering work, unarmed security guard, working in the warehouse packing and picking, customer service call center incoming outgoing calls chat and email assisting customers.

Intel field sales rep

Intel - Myrtle Beach, SC November 2024 to Feb 2025

Intel Field Sales Rep are responsible for driving sales of Intel products within assigned retail locations by actively engaging customers. Sale reps provide product demonstrations, educating store staff on Intel technology, and ensuring proper product placement. Sales merchandising to meet sales targets while building relationships with the store. Ring up customers that purchase laptops, desktops, gaming laptops, monitors, Microsoft 365, and Norton Antivirus

Customer Service Agent Startek Remote- Myrtle Beach, SC Oct 2019 to Nov 2024

Managing incoming/outbound calls and customer service inquiries. Provide excellent assistance when members are xfer from their HP or calling to the benefits line directly to request new or lost cards, assist with issues regarding benefits card not properly working for members asking Members request a catalog providing to members they have options to order online or over the phone to have merchandise sent to their residence. Providing active and listening skills have empathy and respect for all calls. Handle escalation issues for members based on situations of the call.

Enumerator US Census Bureau June 2020- August 2020

Visiting citizens at their homes to conduct interviews and collect demographic data. Creating survey sheets or working on predefined surveys to gather census information. Conducting extensive and thorough visual surveys of areas covered during the census procedure

Phone Operator TRMC November 2017 to September 2019

Answering telephone calls, which may consist of multiple lines and extensions. Switchboard operators answer calls using professional telephone etiquette. They transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call

Universal Protection Services Security Guard March 2014 to Dec 2017

To make sure on my shift that the truck drivers are logged in by writing the parking pass number, the name of the driver, the time they arrived, and if they have any or no vehicles loaded on the driver's truck. I make sure the area is safe and secure during my shift

Packer/Picker AMAZON FULLFILLMENT CENTERS September 2012 to December 2012

To scan merchandise, p-slips, and put them in the correct box that shows on the monitor of the workstation. Make sure boxes, tape, and machines are full and working properly for the next shift. Make sure the workstation is clean, neat and organized for the next shift.

Receptionist. & Cashier in Service Dept Toyota of Orangeburg April 2007- Sept 2007

Answering muti phone line transfer calls, assist customers in the showroom, filing paperwork, cashier in the service dept processing payments for customers that had their car serviced close the cash register down.

Volunteer Habitat for Humanity September 2003 to December 2003

Greet and assist customers in finding certain merchandise in the organization. Help clean, organize, and put out merchandise on shelves

Education

High school diploma

Conway High School Conway, SC, High School - Conway, SC

Bachlor's Degree Informatin Technology, University of Phoenix Aug 2022 to May 2026

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