Career Support & Case Management Professional

Latoshia Thomas -Arnold

Westland, MI *****

**********@*****.***

+1-313-***-****

Professional Summary

To secure a challenging position with your company to extend possible career opportunities to fully utilize my training and skills within your organization. I am very Detail-oriented and customer-focused with over five years expertise to leverage strong communication and organizational skills to serve as an effective liaison between claim members and leadership. Aim to foster a positive and inclusive environment, facilitate collaboration and ensure that all members' concerns are addressed and resolved promptly. Dedicated to enhancing performance through strategic support. Willing to relocate: Anywhere

Work Experience

Case Manager

ACG AAA-Dearborn-MI

November 2021 to June 2025

Provided Case management, investigated and resolved manager and associate issues using Salesforce systems, working from vpn, navigating several systems to log location via Investigate and resolve formal employment complaints, including harassment, discrimination, wrongful termination, etc.

Help Desk Support Specialist

Unemployment Insurance Agency-Remote

June 2019 to October 2021

Duties included working with a team of 30 individuals included making calls directly to support employees for individuals who have been locked out of the vpn or network systems. KPIs (Service Level Agreements), SLAs for Response Times, Handle Times, Tech monitor, and impact daily management of overall team performance.

Received troubleshooting requests on multiple tickets system, Salesforce software, instructed MS teams trainings, remote set ups vpn and SQL systems, which are Responsible for supporting all MS Windows systems. Citrix,

Medical Billing Coder

Trinity Health-Farmington Hills, MI

April 2018 to March 2019

Working from assigned work queue of medical billing and accounts for hospital inpatient and outpatient, Private doctors billing.

Worked with epic systems correcting coding and billing, payment posting to secure proper summation and authorization requests for patients

Education

General IT Support

Kaplan University-Davenport Campus-Davenport, IA

April 2014 to May 2016

High school

Frank Cody high-Detroit, MI

September 1994 to June 1998

Associate's degree

Skills

• Network protocols

• Filing

• VoIP

• Accounting systems

• Salesforce

• Maintaining patient confidentiality

• Technical Proficiency

• Treatment planning

• Data entry

• Relationship building

• Equipment troubleshooting

• Microsoft Teams

• Office365

• Customer support

• GPS devices

• Excel formulas

• HIPAA

• Payroll

• Administrative experience

• Load balancing

• Negotiation

• Server troubleshooting

• Software testing

• Forecasting

• Cash handling

• Fraud

• Dental insurance

• Mac OS

• ERP systems

• Revenue cycle management

• Trade compliance

• Pattern recognition

• Conflict management

• Outpatient

• FMLA

• Typing

• ICD-9

• Operating systems

• Software deployment

• Data interpretation

• Help desk

• LAN

• Transcription

• Property management

• Logistics

• Food service

• Case management

• Computer networking

• Medical receptionist

• Dental office experience

• Technical support

• Call center experience

• CPT coding

• IP networking

• DHCP

• Processing cash transactions

• TCP

• TCP/IP

• Budgeting

• Databases

• Technical accounting

• Tenants

• Epic

• Tax compliance management

• Microsoft Windows Server

• DNS

• EMR systems

• Customer support ticket management

• Communication platforms

• SAP ERP

• Open Dental

• Microsoft Word

• Word processing

• Time management

• Regulatory compliance

• Medical coding

• Client interaction via phone calls

• Phone etiquette

• Desktop support

• Productivity software

• Accounts receivable

• Medical records

• Mortgage lending

• Dental receptionist

• Microsoft SQL Server

• Law enforcement

• In-person customer service

• EDI

• IVR

• Field service

• Bank Secrecy Act

• Transportation management systems

• Financial data reconciliation

• Insurance third-party billing

• Safety management within transportation industry

• SAP

• Laboratory experience

• Senior care

• Manufacturing

• Salesforce Cloud

• Medical billing

• IT support

• Google Drive

• Electronic health records (EHR) management

• Hospital revenue cycle management

• Excel data analysis

• Individual tax

• Intellectual property law

• Network support

• Microsoft Exchange

• Software troubleshooting

• Active Directory

• iOS

• sf admin

• Jira

• Computer operation

• Communication skills

• Assistant manager experience

• ICD coding

• Xactimate

• Inpatient

• IT

• Contracts

• Team management

• Medical claims processing

• Territory management

• Azure

• Documentation review

• Phone customer support

• Attention to detail

• Workday

• Compliance audits & assessments

• Dispatching

• Medical claim denial management

• Cash application

• Underwriting

• WAN

• GPS

• Accounts payable

• Loan document verification

• HRIS

• Level I Trauma Center

• QuickBooks

• Public accounting

• DOT (Department of Transportation) regulations

• Leadership

• Mechanic experience

• Microsoft Office

• Document management systems

• ICD-10

• Analysis skills

• Data analysis skills

• Customer communication

• Cloud computing

• Custodial experience

• Document review

• Legal experience

• Assisted living

• Appointment scheduling

• Windows

• Driving

• Hardware support

• QuickBooks Online

• Housing assistance programs

• Healthcare software applications

• Remote access software

• Grammar Experience

• Cloud-based systems

• Proofreading

• Real estate law

• Quality control

• Legal administrative experience

• Organizational skills

• Microsoft Outlook

• HCPCS

• Management

• Older adults

• SaaS

• Accounting and finance experience

• Program management

• Technical troubleshooting support

• IT project management

• Enterprise software

• Office experience

• Account reconciliation

• Research

• macOS

• CRM software

• Teaching

• Editing

• Crisis management

• SharePoint

• Tax preparation software

• State of Michigan Notary Public

• Report writing

• Data collection

• Research data analysis

• IIS

• Computer hardware

• Mechanical knowledge

• Software project management

• SAS

• Bookkeeping

• Insurance prior authorization

• PeopleSoft

• ConnectWise

• Handling customer inquiries

• SQL

• Ability to follow instructions

• Firewall

• Insurance medical billing

• Supervising experience

• Front desk

• DRG

• Accounting firm experience

• Customer service

• Tax law compliance support

• Quality resident care

• POS

• Application support

• Kronos

• Public health

• System administration

• Network monitoring

• Root cause analysis

• Human resources

• Adobe Acrobat

• Linux

• Medical terminology

• Search engines

• Clinic

• Network troubleshooting

• ServiceNow

• Athenahealth

• Client services

• Litigation

• Experience with individuals from underserved communities

• Conflict resolution in crisis intervention

• Legal drafting

• Computer skills

• Client email correspondence

• Telecommunication

• Ethernet

• Citrix

• VPN

• IT infrastructure

• Individual consumer customer service

• Manual handling

• Managing clients in a customer support role

• Loan application intake

• Loan document collection

• Management reporting

• Patient observation

• Active Directory management

• Epidemiology

• Production management systems (technically supported)

• CRM system proficiency

• Problem-solving

• Microsoft Excel

• Law office

• Accounting software

• Vehicle inspections

Languages

• English

Certifications and Licenses

Epic Certification

Present

Certified Notary Public

November 2021 to November 2027

MLO License

Driver's License

CompTIA Network+

Certified Coding Specialist

Medical Coding Certification

Medical Billing Certification

CPA

RHIA

Contact this candidate