Customer-Focused Support Professional with Leadership Experience

Isaac Fuentes

Stone Mountain, GA 404-***-**** *****.*****@*****.***

linkedin.com/in/isaacfuentes14

Professional Summary

Results-driven professional with 10+ years of leadership experience across nonprofit, agricultural, and for-profit environments. Skilled in client relationship management, operations, remote communication, and team development. Bilingual (English/Spanish) with a strong foundation in customer service, problem-solving, and performance execution.

Professional Experience

Benefits Specialist – American Income Life Insurance Company (2020–Present)

• Manage remote portfolio of union-member clients through virtual consultations

• Provide personalized benefit education and coverage recommendations

• Meet performance targets while maintaining strong client satisfaction

• Maintain CRM documentation and compliance standards Installation Manager – Atlanta Bed Swings (2019–2020)

• Coordinated installation scheduling and direct customer communication

• Delivered high-quality custom installations tailored to client expectations

• Managed multiple projects while maintaining service excellence Lead Pastor – Rivertown Community Church (2014–2019)

• Led teams of 10–20 staff and volunteers across two campuses

• Directed strategic planning, operations, and community initiatives

• Provided counseling, conflict resolution, and community support services Farming & Agricultural Operations (2001–2011)

• Worked directly with customers, suppliers, and vendors to coordinate deliveries and services

• Operated and maintained agricultural equipment to ensure efficient operations

• Managed seasonal production demands while maintaining reliability and quality standards

• Built strong working relationships through consistent service, accountability, and work ethic Education

B.A., Pastoral Ministry & Biblical Theology – Barclay College A.A. – Seward County Community College

Core Skills

Team Leadership Client Relationship Management Customer Service Operations Remote Communication CRM Systems Negotiation Problem Solving Microsoft Excel Equipment Operation Bilingual: English & Spanish

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