Customer Service Specialist with 10+ Years Experience
Resume:
Tereasa Bullard
Lansing, MI 48917
Phone: 517-***-****
Email: ***************@*****.***
PROFESSIONAL SUMMARY
I have over 10 years of experience in customer service and financial services. The last 3 years worked remotely as a financial service and customer service representative. I have experience that includes banking, fraud investigation, fraud analysis, credit card services and collections, billing, payment processing, legal, and recovery.
SKILLS
Remote Call Center, Customer Service, and Sales experience
Familiar with Salesforce
Consumer and B2B Credit Card Servicing
HIPAA, FDCPA Compliance, Credit Investigation.
Microsoft Applications (Word, Excel, Teams, Outlook) Zoom, Adobe, Creative Suites, Internet, Google Suites.
EMPLOYMENT HISTORY
Access Point Staffing January 2024- present
Customer Care Specialist role that included banking services, fraud investigation, fraud analysis, credit card services and collections, payment processing, legal and recovery. Fiserv March 2021 - December 2023
Financial Specialist role with knowledge of products and services for accounts. Handling calls and recording transactions.
Concentrix August 2016 - March 2021
Sales Specialist responsible for B2B sales, customer service and billing summaries. Consumers Energy August 2002 to April 2011
Customer Service Account Sales Specialist III responsible for customer billing, customer account set-up, disconnect services, fraud analysis, collections and payment arrangements. Education History:
Completed at University of Texas - Bachelor’s Degree in Business with overall 3.96 GPA. Grand Rapids Community College - Associates Degree in Business Lansing Community College - completed a Certificate in Business, Public Relations, Sales and Hospitality Management.
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