Customer Success & Administrative Support Professional

Erica

Roberson

912-***-****

**************.*@*****.***

ABOUT ME

I have 6+ years of experience in customer service, restaurant operations, and administrative support. Skilled in remotely, Proficient in Microsoft Office Suite with a proven ability to multitask, resolve issues, and deliver high- quality service in fast-paced environments.

EXPERIENCE EDUCATION

Administrative Support

RC Mobile Signing — Savannah, GA

Nov 2020 – Dec 2024

• Provided customer and administrative

support through phone and email

communication

• Managed documentation, scheduling,

and data entry with high accuracy

• Tracked inventory and supplies to

maintain operational efficiency

• Resolved client issues promptly,

improving satisfaction and retention

Customer Service Representative

Bass Pro Shops — Savannah, GA

Aug 2020 – Nov 2021

Hotel, Restaurant, and Tourism Management

Savannah Technical College — Savannah, GA

Jan 2020 – Jun 2026

• Delivered high-volume customer service

while maintaining professionalism

• Processed cash and card transactions

accurately

• Identified peak sales periods to support

staffing and service improvements

• Collaborated with team members to

meet sales and service goals

Server

Waffle House — Savannah, GA

Aug 2018

• Provided efficient, personalized service

to ensure guest satisfaction

• Maintained stock availability and

supported inventory needs

• Addressed customer concerns quickly to

enhance retention

Hostess

Various Restaurants — Savannah, GA

2017 – 2022

• Managed guest seating, reservations,

and waitlists

• Answered phones and provided menu

and service information

• Coordinated with servers and kitchen

staff to optimize service flow

SKILLS

Customer Service, Guest Services,

Remote Support, Scheduling, Data

Entry, Inventory Control, Ordering &

Purchasing, Microsoft Office (Word,

Excel, Outlook, PowerPoint)

Restaurant Operations, Cash

Handling, Training, Time Mgt,

Communication, Team Collaboration

ACTIVITIES

Restaurant Manager Internship

Savannah Culinary Institute

Aug 2025 – Nov 2025

Contact this candidate