Financial Services Call Center Professional

Travis Moore

***** * *** **

Phoenix, AZ *****

602-***-****

****************@*****.***

EXPERIENCE

Paychex call center Phoenix, AZ August 2022- current

Assisting clients with payroll issues from payroll reports, to weekly submissions to errors Providing information regarding employee earnings and deductions Replying to emails from client with issues they may have Heartland Solutions LLC call center Leawood, KS 08/20/2020 – 10/21/2021

● Assist customer with technical issues with their Panasonic tough books.

● Created fickets for repair issues

● Respond to emails and online chat regarding tough books Forterra/Aerotek call center (dispatch) Bonner Springs, Ks 03/2020 - 04/2020 ( covid19)

● Training to dispatch trucks with pipe orders Sprint /Mindlance contractor (Call center) Overland Park, KS. 10/2019 - 1/2020

● Handled 30-50 calls a day

● Prevented fraud occurring from new or current customers with Sprint

● Researched customers informafion with Sprint apps and public records to help idenfify new or current customers

● Helped prevent scam on accounts

PSCU ( call center ) Phoenix Az 03/2018 - 10/2018

● Inbound/outbound call center 150 calls per day

● Assisfing credit card holders over 900 credit unions to protect their account.

● Processed fraud reports, closed cards, remove temporary blocks Bank of America ( Call center ) Phoenix AZ 08/2015 - 12/2017

● Handled 40-50 calls per night

● Assisted credit card holders with possible fraud, lost/stolen credit cards, declined transacfions

● Processed fraud claims for unauthorized transacfions on customers credit cards Education

Northwest Missouri State University – Maryville Missouri 1993 - 1994

Broadcast Journalism

Ruskin High School – Kansas City Missouri 1989 – 1993

High School Diploma

Technical Skills

Type 55 wpm

Microsoft Excel

Microsoft Word

Microsoft Outlook

Word Perfect

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