Aspiring CX Analyst and Administrative Professional

ANARIONNA MASON

Resume

OBJECTIVE

To obtain a position in a growth-oriented company where I can apply my skills and experience to help the company achieve its goals.

CONTACT

(910)- 918-0857

**********@******.***

**********@*****.***

Location: Bladenboro, NC 28320

SKILLS

Adaptive

Critical thinking

Compassionate

Empathetic

Active listener

Sales & marketing

EXPERIENCE

PROVALUS

Cx Analyst

JAN 2025- Present

Analyzed customer feedback and behavioral data to identify trends and pain points

Created dashboards and reports to communicate insights to stakeholders

Collaborated with cross-functional teams to improve customer experience

Monitored CX metrics and KPIs to track performance

Utilized tools such as Excel, Power BI, and survey platforms for data analysis

TRIUMPH BEATUY ACADEMY

Administrative Assistant

JAN 2024 – DEC 2024

Worked Manage Office Communication

schedule and Coordinate Meetings.

Maintain Filing Systems

Data Entry and Database Management.

Prepare Reports and Presentations. Also, Handle Administrative Tasks.

FOUNDEVER

Call Center representative / Customer Service

JULY 2022– NOV 2023

Provided customer support by responding to inquiries, resolving issues, and ensuring customer satisfaction across various communication channels like phone, email, and chat.

Duties offering product information, handling complaints, processing orders or payments, and documenting customer interactions.

EDUCATION

BLADEN COMMUNITY COLLEGE

Pharmacy Technician Certificate

NOV 2024– Present

EAST BLADEN HIGH SCHOOL

High school diploma

2018– 2022

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