Weekend/evening scheduling-friendly Operations Leader Resume Title

TAMMY JONES

CONTACT

TAMMY C. JONES

Georgetown, KY 40324

Lexington, KY •

859-***-**** *****@*********.***

SUMMARY

Experienced operations and insurance professional with nearly 20 years of leadership in office administration, IT management, marketing coordination, and contract negotiation. Skilled in Microsoft Office, insurance management platforms, and modern AI tools such as Microsoft Copilot and ChatGPT to streamline workflows, improve documentation, and enhance productivity. Known for embracing new technology, supporting staff, and fostering positive organizational culture. Currently studying AI with plans to earn a certificate, demonstrating ongoing commitment to learning and adaptability.

KEY SKILLS

Data analytics

Records search

Legal writing

Excellent communication

Organized

INTERESTS

Literature

Environmental conservation

Art

Reading

Gardening

Religion

EXPERIENCE

Chief Operating Officer (COO) / Office & IT Administrator / P&C Agent / Culture Administrator

Mann Sutton & McGee — Lexington, KY

August 2006 – Present

Oversee daily office operations, IT systems, and cultural initiatives to maintain a productive and positive work environment.

Manage Property & Casualty insurance accounts, ensuring compliance, accuracy, and client satisfaction.

Implement, maintain, and troubleshoot insurance management systems including Vertafore AMS 360, Applied TAM, TAM Online, and EZLynx.

Train and support staff in Microsoft Office, agency software applications, and AI assisted workflows.

Utilize AI tools to draft communications, streamline documentation, support training, and enhance operational efficiency.

Lead office and IT vendor negotiations, securing favorable terms and ensuring contract compliance for all technology, software, and service agreements.

Manage marketing activities including content coordination, branding consistency, digital communication, and client facing materials.

Oversee vendor relationships, evaluate proposals, and negotiate renewals to reduce costs and improve service quality.

Serve as a trusted advisor to leadership, contributing to workflow improvements, operational strategy, and organizational culture.

TECHNOLOGY SKILLS

AI & Automation

Microsoft Copilot

ChatGPT

AI assisted workflow optimization

Digital content creation & automation

Prompting for documentation, communication, and training

Software & Systems

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Vertafore AMS 360, Applied TAM, TAM Online, EZLynx

Teams, Zoom, cloud based platforms

Basic troubleshooting & IT support

Marketing tools & digital communication platforms

ADDITIONAL SKILLS

Leadership & Team Development

Office & IT Administration

Client Service & Relationship Management

Training & Staff Support

Process Improvement

Remote Work Efficiency & Self Management

Marketing Coordination & Content Support

Vendor Management & Contract Negotiation

CERTIFICATIONS & LICENSES

CERTIFICATIONS & LICENSES

LICENSED PROPERTY & CASUALTY INSURANCE AGENT – COMMONWEALTH OF KENTUCKY

SOCIETY OF CERTIFIED INSURANCE SERVICE REPRESENTATIVES (CISR) – CERTIFICATE OF COMPLETION

APPLIED TAM & EPIC ACCOUNTING – CERTIFICATE OF COMPLETION

APPLIED TAM ACCOUNTING SERIES – APPLIED NET CONFERENCE

MEMBER, BLUE GRASS ASSOCIATION OF INSURANCE WOMEN

EDUCATION

Business Law Diploma – Excell College

Business Administration (1 year) – Sullivan College

High School Diploma – Henry Clay High School

INTERESTS

Gardening (vegetables & flowers)

Reading: historical, scientific, and biblical eschatology

Exploring AI tools and emerging technologies

Contact this candidate