Collections Specialist with 23+ Years Experience
Resume:
Newark, Delaware
***********@*****.***
CRYSTAL D. SIMPKINS
COLLECTIONS SPECIALIST
EDUCATION
NEWARK HIGH SCHOOL
Newark, DE.
Received General Studies
GED-1995
OBJECTIVE
Seeking a company to practice my skills as a professional collections associate. I obtain 23 years of collections experience. I’m a very dedicated person who obtains strong listening skills who works well under pressure. Excellent verbal and decision making skills, superb knowledge of the FDCPA, TCPA laws. I can read and understand credit bureau reports, excellent skip tracing skills and process various methods of payment, including check by phone, bank to bank wire, credit card payment, Western Union and MoneyGram. I obtain strong collection knowledge in default student loans, delinquent auto loans, some probate collection experience and an even stronger knowledge of litigation, business and consumer accounts. I’m a fast learner and a strong team player who can also works well independently. I’m eager to learn new concepts and I enjoy exceeding personal and client goals.
ACCOMPLISHMENTS
Awarded Collector of the Month with Phillips & Cohen Associates in February 2002, March 2005, December 2006, January 2007. I was awarded Highest Fee Collected for the year for pre-litigations department January 2007, fee collected $187,000.00. I was awarded Highest Fee Collected for the year for the pre-litigations department January 2008, fee collected $225,000.00. Awarded Collector of the Month with Simms Associates in April 2009. Also awarded MVP in May 2009. Awarded Collector of the Year with Sallie Mae in January 2012, and several Collector of the Month and MVP awards. Experience and understanding work from home (WFH) responsibilities and expectations.
REFERENCES
Available upon request
EXPERIENCE
FLAGSHIP CREDIT ACCEPTANCE- September 2019 to June 2025
Chadds Ford, PA.
Loan Servicing Rep. II
Responsible for inbound/outbound calls to 61+ day delinquent auto loan accounts. Responsible to cure loans under 30 days of delinquency threw negotiating payment plans or cure loans threw deferments or loan modifications. Also skip trace to locate customers. Had to maintain min 90% Q/A on all calls and stayed in top 90%, also maintained top 10% collector on score card which determine your bonus pay out.
SALLIE MAE/NAVIENT- October 2010 to December 2018
Newark, DE.
Collector I
Responsible for performing collection activities in effort to recover losses from defaulted student loans. Performed inbound/outbound calls to communicate with debtors threw written notice and email to obtain repayment in full or acceptable payment arrangements. Used varies skip tracing methods to locate debtors. Identified and submitted student loans for potential litigation to recovery department’s unit manager for potential litigation review. Processed payments using varies of method which includes check by phone, credit cards, bank to bank wires, Western Union and MoneyGram. Practiced the FDCPA and TCPA laws daily to ensure compliance of all company, client, federal and state regulations. Exceeded monthly goals and unit goals.
SIMMS ASSOCIATES-March 2009 to August 2010
Newark, DE.
Collections Representative
Responsible for inbound/outbound calls to charged-off consumer accounts. Curing debt by obtaining balance in full, settlements or reasonable payment plans to pay entire debt owed. Reviewed credit bureau reports, skip traced, processed different methods of payment including check by phones, credit cards, bank to wires, Western Union and MoneyGram. Exceeded monthly goals and unit goals. Practiced the FDCPA daily.
PHILLIPS & COHEN ASSOCIATES-October 2001 to February 2009 Wilmington, DE.
SR. Collections Representative
Responsible for inbound/outbound calls to charged-off consumer and business accounts. Curing debt by obtaining balance in full, settlements or reasonable payment plans to pay off total debt owed to prevent litigation. Probate collections experience, filed claims to probate courts, spoke to family or executor for the estate of the deceased to recover debt. Exceeded monthly and department goals. Skip traced and reviewed credit bureau reports, processed different methods of payment utilizing check by phone, credit cards, bank to bank wires, Western Union and MoneyGram.
Contact this candidate