Administrative Support Billing & Collections Data Entry Records

Antwanette O’Neal

513-***-**** *****.***********@*****.***

CORE SKILLS

Administrative Support Billing & Collections Data Entry Records Management Scheduling PROFESSIONAL EXPERIENCE

Academic and Billing Coordinator – University Housing Northern Kentucky University Highland Heights, KY Jul 2024 – Oct 2025

● Coordinated billing and collections for student housing accounts; generated reports and supported account resolution.

● Served as liaison between housing, enrollment, and student service offices to support retention and account management.

● Processed documentation for housing contract reviews and student communications.

● Supervised student office staff and supported hiring, training, and performance. Catering Specialist

Crumbl Cookies Cincinnati, OH Jan 2022 – Jul 2024

● Managed weekly catering orders, ensuring accuracy and on-time delivery.

● Performed quality control checks and coordinated with management on product availability and scheduling.

● Supported local marketing outreach and customer engagement to promote catering services. Contact Specialist

Williams and Associates Virtual Company Cincinnati,OH Nov 2019 – Aug 2020

● Provided remote customer support via chat and inbound calls, resolving service issues.

● Navigated multiple systems to research information and respond efficiently to inquiries.

● Maintained accurate records and documentation of customer communications. Personal Banker

US Bank Cincinnati, OH Mar 2016 – Apr 2017

● Assisted clients with account inquiries, transactions, and issue resolution.

● Used internal systems to research customer needs and provide accurate information.

● Maintained professional communication and solution-focused service delivery. Co-Manager

Underground Station Cincinnati, OH Mar 2011 –Aug 2016

● Supervised daily operations and scheduling; delegated tasks and monitored performance.

● Managed cash handling, opening and closing procedures, and transaction verification.

● Supported inventory tracking and operational organization. EDUCATION

Cincinnati State Technical & Community College Cincinnati, OH Associate of Applied Business & Certified Pastry Chef — May 2015 Associate Degree in Marketing Management — May 2020

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