Jacqueline Daletto - Remote Customer Care Specialist

JACQUELINE DALETTO

CUSTOMER SERVICE REPRESENTATIVE

Egg Harbor Township, NJ • 609-***-**** • *******@*****.***

PROFESSIONAL PROFILE

Results-driven Inside Sales and Customer Support processional with more than 10 years of experience supporting high-volume B2C and B2B operations. Proven ability to manage the full order to shipment cycle and deliver customer-focused support. Adept at building and maintaining strong relationships with customers, distributors, and internal commercial teams. Recognized for exceptional multitasking, organization, and prioritization skills in dynamic, fast paced environments. Demonstrates technical aptitude, cross functional collaboration, and a commitment to driving revenue growth and operational excellence.

CORE COMPETENCIES

Remote Customer Support

B2C Customer Support

Order Management

CRM Systems

Phone and Chat Support

Email Support

Cross-Functional Collaboration

Process Improvement

Inventory Management

Escalation Resolution

Documentation & Compliance

Supplier & Channel Partner Coordination

PROFESSIONAL EXPERIENCE

Inside Sales / Customer Support Specialist

Airline Hydraulics Bensalem, PA

Provided customer support across broad and diverse product offerings, managing high-volume orders. product inquiries, quotes, as well as de-escalating issues.

Collaborated with inside teams for technical support, resolve complex issues and guide customers to solutions.

Negotiated pricing, special programs, and large-volume agreements to win and retain business.

Managed documentation, RMAs, and supplier coordination to ensure accurate and timely fulfillment.

Documented customer interactions, tracked backlogs, and proactively expedited orders to meet customer timelines.

Updated customer records in CRM

Various Roles Including Retail Supervisor & Office Manager

Kohl’s • Toys R Us • H&H Electrical, Inc. Pennsylvania

Delivered customer service and sales support in retail and office environments, resolving issues, processing transactions, and training staff.

Managed office operations including scheduling, invoicing, accounts receivable/payable, payroll, and communication with clients and contractors.

Supported sales and operations for electrical services, including coordinating projects, customer liaison, and field assistance as needed.

Customer Service & Sales / Administrative Support

ALCOA Mill Products Lancaster, PA

Delivered service to major commercial accounts with $150M+ in sales, supporting six field managers in account management, quoting, order processing, and issue resolution.

Provided strategic account insights to Marketing Managers and maintained accurate CRM data to improve business intelligence.

Supported administrative operations, including customer communications, documentation, and reporting.

Promoted from Administrative Assistant to Customer Service & Sales Representative due to performance and professional presence.

EDUCATION & TRAINING

Formal Education

Bayonne High School – Bayonne, NJ

Certifications & Training

Electrical Technician Program – YTI

OSHA 30-Hour Certification & Lockout/Tagout

Business Management Certificate – Penn State

Time Management – HACC

Customer Service, Oral Communication, Principles of Banking – The American Institute of Banking

Professional Development / Seminars

Negotiation Skills – Zehren-Freidman

Professional Selling Skills

Effective Communication & Confidence

Conflict Resolution & Anger Management Managing Personal Growth

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